MS Word 2010 64bit Does Not Start

Discussion in 'Software' started by peter333, Feb 15, 2012.

  1. peter333

    peter333 Private E-2

    I get an error message regardless of whether I click onto a file or try to open Word itself. Eventually, it asks whether I want to open in safe mode, which it does. The error message is:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: WINWORD.EXE
    Application Version: 14.0.6024.1000
    Application Timestamp: 4d83e2f6
    Fault Module Name: btmofficea.dll
    Fault Module Version: 1.0.0.49
    Fault Module Timestamp: 4d382a1a
    Exception Code: c0000005
    Exception Offset: 00000000000065ff
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    LCID: 1033
    skulcid: 1033

    How can I fix this please? Thanks.
     
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Have you reinstalled Word to let it repair any problems?
     
  3. peter333

    peter333 Private E-2

    Only ran the Office repair but will try this. Thanks.
     
  4. chapincito

    chapincito Specialist

    Yes and do not forget to Uninstall any previous version before to install 2010.
     
  5. peter333

    peter333 Private E-2

    I took drastic action......sold my notebook & bought an HP Envy 17.3" 2111tx 3D. Installed Office 2010 32bit version....no more problems...lol. Thanks for your help guys. PS, I was selling the laptop anyway.:)
     

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