msconfig goes away....other random problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Nadsoil05, Feb 20, 2005.

  1. Nadsoil05

    Nadsoil05 Private E-2

    hey i am working on a computer for a friend. she said she is having lots of problems. she has the aim away message problem that says pics from the beach...click to see them. i also can't get into msconfig or task manager. i really dont know where to start from there. please look at the log and tell me if you have any idea. thanks

    Edit by chaslang: Unrequested, old version, inline log deleted
     
    Last edited by a moderator: Feb 20, 2005
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Hijackthis is not the first step and we have guidelines about when and how to post. Please follow them. You also do not even have the correct version and you are running it incorrectly.

    Perhaps you should run this: AIM Fix

    Uninstall Web_Rebates using Add/Remove Programs!

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     

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