Msg for major attitude, re: README FIRST document

Dear Major Attitude,

I am new to the forum, but I am trying to help my Mom out with her PC and spyware/adware/viruses she has.

I was looking at your READ ME FIRST BEFORE ASKING FOR SUPPORT document and I am a little confused.

Under the Scanning And Cleaning Steps section, Item 3, you suggest two online virus scanners.

The confusion I have is that your previous 2 steps are talking about tasks while being booted in Safe Mode.

Then you talk about running McAfee AVERT Stinger, followed by performing an online scan.

Then you later say (between item 6 & 7) that the final 2 Optional steps require you to reboot back to Normal Mode.

Don't you need to be in Normal Mode to connect online and run one of the online virus scanners?

 

With Windows 2000 and Windows XP there is a safe mode with Networking option that allows you to have network access even in safe mode.

 

Had the same thing when we followed the steps. Unable to connect in safe mode. Skipped that, did it after restart. Also, some of the things listed as run without installation didn't seem to be that way. Had some confusion on the trend micro's site also, but eventually found the free online scan. Helpful for us, printed out all instructions & marked off as we went, made notes. Appreciate the help though, even though a little confusing at time, worth working through.

 

Only other thing I can think of is to recommend they print the instructions (including instructions for disabling System Restore) and keep track of what they have done & what happened. With so many scans & the amount of time it takes to get thru it all, without the instructions & making notes as we went, I think we would have forgotten something, or been confused as to what each was going to do, and what happened. You are a great help to those of us that are computer users, but don't know alot about what we are using