msn problem (msmsgs.exe)

Hi and Welcome


Hijackthis is only one part of the malware removals process, it cannot scan and find all malware on your PC which is why to assist you fully in removing whatever malware you have we will need you to complete the below guide steps ( the initial cleaning steps are crucial ) and then attach all the logs requested,



Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Hi

If you were trying to scan with Online Panda Scan and AVAST popped up an alert to a virus, then its a false positive

Do not download trials of Panda or Birdefender to install on your PC as they will conflict with Avast, which is why we recomend the Online versions of the Scanners only, ( they do install ActiveX components which are OK ).

Do remember to do the scans in the order laid out in the guide and good luck

 

No!!!!! We don't want you to change them into text. It make them too hard to read. Just follow the directions that are given in the procedures and you would get the proper log. The proper log is an HTML formatted file that has a .txt extension so that it can be uploaded here as an attachment. If you still have the HTML formatted file just change it so that it has a .txt extension and attach it.

HijackThis logs have to be obtained AFTER all the other steps are completed otherwise what is in the log before running the other scans may not be in it afterwards.

Why do your Spybot and AVG logs show that you are Ignoring everything? There is no sense in running the scans unless you are going to allow them to fix what they find. Run them again and let them fix what they find. And no we don't need Spybot logs unless specifically requested.

It also looks to me like you skipped or did not do step 2 of the READ & RUN ME properly. Please do it again.
It also looks like you never ran CCleaner on all user accounts as requested and that is why you logs are clutter with all the information on cookies which are not problems and we did not want to see them. Thus that is why we asked for CCleaner to be run. In fact you did not run Ccleaner at all since it is not even installed and since your Temp folders have lots of old files in them. Things will go faster if you would please follow directions. As the READ ME tells you right in the beginning, skipping steps only hurts you! It also makes it take longer to get your problems fixed.

 

I just telling you what is reported in the logs you attached. Look at them yourself. They show that you did not fix anything. Did you save the Spybot log before fix the problems. If so, you should save the log after you fix the problems. And in AVG you had it Ignore everything rather than fix everything. Again check the log youself.

Without seeing a detailed log showing what Avast is reporting and without seeing the names and locations of what files you are manually deleting, I cannot make any comments since I have no idea what you are referring to.

No you did not! Your log from ShowNew (which is the newfiles.txt log) indicated the CCleaner is not even installed. That means it was never run and that is why I made those comments. Install CCleaner and run it now as instucted in the READ & RUN ME.

Please attach the HTML formatted log from Bitdefender so I can read what it found mor e easily.

Based on what you have given me thus far I don't see any major issues. I just see a few things reported by Panda that you can delete.

Files in the Panda log to delete:
C:\Documents and Settings\sven\Local Settings\Temp\ins12.exe
C:\Documents and Settings\sven\Local Settings\Temp\kd1bkup.exe
C:\Program Files\Mozilla Firefox\plugins\npclntax.dll

And as far as Windows Messenger (this is the msmgs.exe file you mentioned) you can just use the below program to remove Windows Messenger completely:

Disable/Remove Windows Messenger