My Computer is having major issues - I have done everything - Please Help!

Welcome to Major Geeks!

We don't need you to attach HijackThis logs. We do need the log from Combofix though. Did you have a problem running it? If so, what was the problem. If it ran okay, please attach the log we requested.

Next time please follow instructions more carefully. You did not download MGtools.exe to your C drive root folder as the READ ME instructed. You ran it directly from the website. I can tell this from the process show in your logs:

C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\6R15XMW3\MGtools[1].exe

Since it was show running from your Temporary Internet Files folder is means you Opened it instead of downloading it. You are lucky it work at all. Is that what you did with ComboFix too? If so, that may explain why you had problems with it.

Also you said

but this does not tell us anything useful. Please tell us exactly what problems you are having.


What is the below process for?
C:\Program Files\oa\oaLaunch.exe

Uninstall Viewpoint Media Player as requested in step 1 of the READ ME.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKLM\..\Run: [combofix] C:\WINDOWS\system32\kmd.exe /c C:\ComboFix\Combobatch.bat
O4 - Global Startup: OALaunchShortcut.lnk = C:\Program Files\oa\oaLaunch.exe

Do you recognize the below? If not, fix it too?
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you follow the below instructions properly!! You must download the file not run it from the website. And you MUST extract the Avenger.exe file from the ZIP file not run it from the ZIP file. It you do not follow these instructions, the below will not work.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Owner\Local Settings\Temp

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

But you still have not attach the C:\ComboFix.txt log that you should get from running ComboFix.exe. Did you follow the instructions and run it yet? I need this log.

In your first set of logs you only had AVG7 antivirus running. Why did you now install Symantec antivirus? You are violating important first steps given in the READ & RUN ME and you are making the performance of your PC even slower. You MUST uninstall Symantec right now and it probably will not even uninstall properly. And do to that you will than need to run the below:

Norton Removal Tool (SymNRT)


Also I see too many antispyware type programs installed. Is Spyware Doctor a paid program or a free trial? Based on the installation date I'm betting it is a free trial. If this is true, then uninstall Spyware Doctor now.

You need to stop doing things on your own because you are only making things worse by installing all of these programs. Please only do what we ask you to do and nothing else.

Now reboot your PC and after reboot run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created.

Make sure you tell me how things are working now!