My laptop malware removal process and logs.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by swilliams09, Jan 6, 2010.

  1. swilliams09

    swilliams09 Private E-2

    First, to the creators of this forum, Thank you. This is a great site.

    I've hit a roadblock in the my removal process. RootRepeal runs for about 5 minutes and then goes to a blue screen, which says it's dumping the memory and then reboots the machine. Any thoughts?

    Here are my logs so far. I'm running vista on an acer 9300 laptop btw. Thanks.

    S. Williams
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Still need the C:\MGLogs.zip
     
  3. swilliams09

    swilliams09 Private E-2

    Here it is. Thanks.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It would appear as though MBAM took care of what little malware that was on your system.

    I do suggest you double ( at least ) the amount of RAM you have installed:
    Installed Physical Memory (RAM) 1.00 GB
    Total Physical Memory 1.00 GB
    Available Physical Memory 370 MB --> hardly enough.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  5. swilliams09

    swilliams09 Private E-2

    Okay. I'll take all of those steps but one more question.

    Should there be 10 instances of svchost.exe running on my machine?

    I attached an image.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, there can be. I wouldn't worry about it. ;)
    "Svchost.exe is a generic host process name for services that run from dynamic-link libraries (DLLs)."
     

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