My Mother Clicked The "your Computer Is Infected Call Xxx-xxxx To Fix It" Redirect

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by LordWaggleton, May 22, 2017.

  1. LordWaggleton

    LordWaggleton Private E-2

    Hey all, been a while since I posted here, though I do pop my head in from time to time. Well, we all know the scammy "your computer is infected, call 855-226-4686 to fix it" pop ups that happen. Unfortunately my mom panicked and actually called it, and gave the remote access to her computer. I've run the scans, can you please help me figure out what to do about this. Thanks all.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Actually it does not look like anything bad is running. I do however suggest changing any passwords for user accounts on this PC and also changing all online email, banking.....etc account passwords just in case they were able to steal any info related to this from your PC.

    Also I suggest deleting the below folder which they may have put on the PC for remote access:
    C:\Program Files (x86)\Citrix
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds