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My Reports

Discussion in 'Malware Removal' started by richelle, Aug 30, 2013.

  1. richelle

    richelle Private E-2

    Hi,

    I've lotsa of advertisement popups and my browser keep setting PortalDoSites as the default homepage. Pls help. Thanks!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun RogueKiller and have it fix this:
    Code:
    ¤¤¤ Scheduled tasks : 1 ¤¤¤
    [V1][ROGUE ST] schedule!3036567561.job : C:\ProgramData\BetterSoft\OptimizerPro\OptimizerPro.exe - /schedule /profile "c:\programdata\bettersoft\optimizerpro\3036567561.ini" [-][-] -> FOUND
    Now run Hitman and have it delete these items:
    C:\Users\Richelle\AppData\Local\temp\eIntaller\D48440412F21492f88D60D88C7B73986\eGdpSvc.exe

    And all of the:
    Potential Unwanted Programs

    Now:
    [​IMG] Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now rescan with both RogueKiller and Hitman and attach the new logs.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Attach the new C:\MGLogs.zip
     
  3. richelle

    richelle Private E-2

    here's the logs
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download OTM by Old Timer and save it to your Desktop.


    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.


    Code:
    :Processes
    explorer.exe
    :Files
    C:\Users\Richelle\Local Settings\temp\Desk365
    C:\Users\Richelle\Local Settings\temp\eIntaller
    
    :Reg
    [-HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}]
    [-HKLM\SOFTWARE\Google\Chrome\Extensions\ifohbjbgfchkkfhphahclmkpgejiplfo]
    [-HKLM\SOFTWARE\hdcod]
    [-HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86]
    [-HKLM\SOFTWARE\portaldositesSoftwar]
    [-HKLM\SYSTEM\ControlSet001\services\eventlog\Application\desksv]
    [-HKLM\SYSTEM\ControlSet001\services\eventlog\Application\WsysSvc]
    [-HKLM\SYSTEM\ControlSet002\services\eventlog\Application\desksvc]
    [-HKLM\SYSTEM\ControlSet002\services\eventlog\Application\WsysSvc]
    [-HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\desksvc]
    [-HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\WsysSvc]
    [-HKU\S-1-5-21-129588198-472293293-2279542875-1000\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}]
    
    :Commands
    [purity]
    [ResetHosts]
    [emptytemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.


    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

    Now rescan with Hitman and attach the new log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Attach the new C:\MGLogs.zip
     
  5. richelle

    richelle Private E-2

    attached logs
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    MGLogs did not run to completion.

    Rerun Hitman and delete the PUP's.

    Tell me what issues remain, if any.
     
  7. richelle

    richelle Private E-2

    Hi,

    my browser startup page is still default as

    portaldosites.com
     

    Attached Files:

    Last edited by a moderator: Sep 5, 2013
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now tell me if that fixed it.
     
  9. richelle

    richelle Private E-2

  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Attach the new C:\MGLogs.zip
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    @TimW, It is embedded in Firefox. You can see the below in the previous MGlogs.zip
    JRT does not fix this junk. I suggest that the below be run for Firefox.

    Reset Firefox to Defaults

    If Chrome also has a problem, manual removal of the addons or extensions is needed or reinstall
     
  12. richelle

    richelle Private E-2

    i did a reset for firefox but still having the same problem.
     

    Attached Files:

  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then since the reset removed the addons from Firefox, it is most likely also in your link file that you use to run Firefox. Also probably in links to other browsers like IE. You should either edit the link files to remove the junk from them or delete the link files and then create new ones. The below two have likely been changed:


    C:\Users\Richelle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
     
  14. richelle

    richelle Private E-2

    I've edit the link files and seems ok now!

    Thanks so much TimW & chaslang!
     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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