My Security Shield

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cando, Sep 23, 2010.

  1. cando

    cando Private E-2

    Hi Guys:
    Any idea how to clean the reminates of the my security shield malware? I have deleted the files but it still shows as the so called "anti virus" for the machine and has the task mgr disabled. Even in safe mode it has some of the programs shut down ie adaware and avg. Thanks!
    Cando
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:


    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. cando

    cando Private E-2

    Hi:
    The cleaning process has worked. Logs attached.
    Thanks so much
    Cando
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Don't forget to attach the C:\Mglogs.zip also for Chaslang's reviewal. Also the combofix log, did you run that?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Also you are way out of date with your definitions for Malwarebytes, so let's update it and rescan just to be safe.

    Now run Malwarebytes and click the Update tab. Then click the Check for Updates button so you update to the current version of the program and database. Then run a new scan with it too. Make sure you fix the problems found before saving a log. Attach the new log.
     

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