My Windows XP System Information (Msinfo32.exe) Tool doesn't work.

I tried the two methods of starting Msinfo32.exe listed at

http://support.microsoft.com/kb/308549

but nothing happens. Please help me get my msinfo32 working. Thanks.

 

Start here
http://www.kellys-korner-xp.com/xp_m.htm
scroll down about 1/2 way and there is a section on
Msinfo32 - System Information (Error or Missing)
and Can't Open Msinfo32 further down.

 

1. "Msinfo32 - System Information (Error or Missing)"

I looked over the suggestions at "Msinfo32 - System Information (Error or Missing)" at http://www.kellys-korner-xp.com/xp_m.htm. I have an index.dat at C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\index.dat, but it is for Creative Media, not Msinfo3. I wouldn't know how to "restore" it, anyways. When I run msinfo32, I do not get the help center. In fact, nothing happens. Also, I don't run Spider. The advise at "Msinfo32 - System Information (Error or Missing)" didn't help.

2. "Can't Open Msinfo32"

The Start/Run checkpoints had no response. I don't know how to Create a batch file. I verified my Regedit settings. (Also, I found msinfo32.exe in my computer at C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe and clicked on the .exe file, but nothing happened). I do not get the Error Message: "Windows Management Instrumentation (WMI) Might Be Corrupted." I used msconfig in an attepmt to replace my Boot.ini, but it didn't fix the problem. (I received a notice saying the BOOT.INI file does not refer to a valid operating system "C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons". I removed if from the BOOT.INI file, but that didn't fix the MSInfo32 problem.)

3. If you have other suggestion on how to fix this problem, please post here. Thanks.

 

On reflection of my above efforts, I think that the problem is that the index.dat file for Msinfo32.exe is missing from my C:\WINDOWS\PCHealth\HelpCtr\OfflineCache folder. If you know how to restore the index.dat file for Msinfo32.exe, please let me know. Thanks.

 

halo's index.dat works great!!

Thanks. Fr. George

 

I have a similar problem. I type msinfo32 into run on windows xp and nothing happens, but you can tell it tried to do something. However unlike thai I do have that index file. I tried replacing mine with that one but nothing changed. I believe this may have been caused by a crash years ago where I had to re-instal windows XP service pack 2 onto my computer again after taking my PC to a friends house and having windows not start up (Now running service pack 3), The only thing I noticed that also broke was my ethernet driver which I know I used to have before the crash.

However all I need msinfo32 for is to check the bios version so if there is another way to check then that would be great.

 

Kindly don't post in a thread from 6 years ago.