Need advise on problem

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Kirschstrasse, Aug 16, 2008.

  1. Kirschstrasse

    Kirschstrasse Private E-2

    I have something. Pretty vague, but will try to explain.

    Noticed it the other day when I couldn't go to certain sites, then all of a sudden, Firefox opened a new tab and took me to a site that wanted to do a scan of my computer. I knew I had something then.

    I used several programs to try to fix it, ad-aware, spybot, bitdefender, A2, spysweeper. They all said they found things and supposedly fixed them, but they didn't.

    Hijack this showed two dll's in system 32 that shouldn't have been there. Of course I wasn't allowed to delete them the normal way. But I used eraser to get rid of them on boot and then I shut them down from loading at startup.

    After I erased them, Hijack would not show them or anything else that was out of place.

    But it wasn't long, a couple of hours, before Firefox did it again, and there were two new dll's showing up in system 32.

    So there is something down deep creating these dll's that none of the programs I have are finding.

    Any suggestions? What do I need to do?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    If something does not run, write down the info to explain to us later but keep on going.

    Do not assume that because one step does not work that they all will not.


    READ & RUN ME FIRST. Malware Removal Guide


    Note:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    Starting your computer in Safe mode

    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
  3. Kirschstrasse

    Kirschstrasse Private E-2

    Man, that was hell

    First, I went to download the programs called for, but had problems. It would do the download, but the files would be 0 bytes.

    Had to go to another computer, download them, burn them and then load them on my computer.

    Superantispy found about 20 problems but when I said fix them, the computer would just shut down before it could fix anything. After a few tries, I did a few trail and error fixs, fixing a few at a time until I found 2 that were causing the problem. Saved them til last but antispy would/could not fix them.

    I then did the MBAM but it wouldn't download the updates, so I went ahead and ran it and it found about 10 problems, including the 2 that antispy couldn't fix. Well, it works and deleted all of them.

    So I ran it again and it downloaded the updates, so I did another scan and it found some more, it cleaned those.

    I ran spybot, antispy and MBAM one more time and no problems.

    Thanks
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Without seeing the requested logs, I can not tell if you are totally clean.
     

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