Need assistance removing Hijacker.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Jiroben, Oct 12, 2013.

  1. Jiroben

    Jiroben Private E-2

    Hello,

    I had a hijacker installed called "conduit search", I believe I removed it by following the instructions on "exterminate-it.com". I dont get redirected to any webpage but I found that on Internet Explorer it still has it installed as a search provider on the "complements" section on the tools bar.

    I'm attaching the picture of the problem, the main thing is that the option to remove is not available. I didn't find this problem on Chrome (which I mainly use).

    I followed the instuctions on how to remove a Hijacker but it gave me no infection problems. I also ran MalwareBytes and have Norton Internet Security 2013 and they didnt find anything.

    So my question is, how can I remove this, and if having it does something harmfull to my pc?

    P.S. My computer is in spanish so I hope I can translate the buttons and things correctly. Let me know if you need more information.

    Thanks in advance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now please follow these instructions:

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. Jiroben

    Jiroben Private E-2

    Hello, it seems that fixed my issue. Here is the log from the Junkware Removal Tool.

    I have also attached the "complements" from Internet Explorer showing that the search option has been removed.

    When I opened IE I had a message saying that another program changed the search engines for IE, and that google was restored as the main one. I suppose this is normal, right?

    One last question, in the log it says it "splashtop". I think I saw this program when I bought this laptop, is that program a malware? or is it better that I dont have it?

    And thanks a lot for the help!
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Splashtop is junkware. You can remove it.
     

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