Need Assistance

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mbchicago, Dec 28, 2016.

  1. mbchicago

    mbchicago Private E-2

    Chrome seems to have spyware on it. In particular, Chrome defaults to something called mapeasy. I followed the instructions provided and it did not fix the problem. I have attached the logs for your review. Thanks for your help!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Before I can work up a complete fix please provide the AdwCleaner log requested in the first part of the Read & Run Me First and also please tell me whether you use/need the Yahoo Toolbar which is filling up your logs with garbage. It would be easier if we just uninstall/remove all of Yahoo Toolbar along with the other junk.
     
  3. mbchicago

    mbchicago Private E-2

    I missed that step. Can I run it now, or do I need to rerun all of the steps from the beginning? I will uninstall the Yahoo Toolbar.
     
  4. mbchicago

    mbchicago Private E-2

    One more thing. I tried to uninstall the Yahoo! toolbar but it is not uninstalling. Any recommendations?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try using Revo Uninstaller ( see below link ):
    http://www.majorgeeks.com/files/details/revo_uninstaller.html

    Then run AdwCleaner and attach the log.

    Also if you were able to uninstall Yahoo Toolbar with Revo, please run new scan with Hitman Pro ( attach the new log ) so we can check the new status. Much of what was in Hitman was from Yahoo.
     
  6. mbchicago

    mbchicago Private E-2

    Ok. I was able to remove Yahoo! Toolbar. I have attached both logs as you have requested. Thanks for your help. It is greatly appreciated.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay run Hitman Pro again and enable the free 30 day trial license and then have it remove all (but the noted exceptions below) the Malware remnants and Potential Unwanted Programs that it reports ( this includes all the left over from Yahoo of which there are a lot ).

    Exceptions to not remove which I assume you use:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MiPony\ (MiPony)
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MiPony\MiPony.lnk (MiPony)


    Then reboot your PC. After reboot, run new scans with both AdwCleaner and Hitman Pro and attach the new logs so we can see what remains to be cleaned up.
     
  8. mbchicago

    mbchicago Private E-2

    I executed the steps. See the attached logs.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run AdwCleaner and have it remove the below items only! Do no remove anything that you know you use.

    ***** [ Folders ] *****

    Folder Found: C:\ProgramData\wincert
    Folder Found: C:\ProgramData\Application Data\wincert

    ***** [ Registry ] *****

    Key Found: HKLM\SOFTWARE\Classes\BackWeb.Client.ScriptHelper-7288971
    Key Found: [x64] HKLM\SOFTWARE\Classes\BackWeb.Client.ScriptHelper-7288971
    Key Found: HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
    Key Found: HKLM\SOFTWARE\Classes\CLSID\{5C3B5DAA-0AFF-4808-90FB-0F2F2D760E36}
    Value Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}]
    Key Found: HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\Mega Browse
    Key Found: HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\Wajam
    Key Found: HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\wecarereminder
    Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\MyFreeCodec
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\Mega Browse
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\Wajam
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4205921197-514269210-3576095911-1003\Software\wecarereminder
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\default-search.net
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\linkeyproject.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\superfish.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.default-search.net
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.linkeyproject.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\default-search.net
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\linkeyproject.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.default-search.net
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.linkeyproject.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\default-search.net
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\linkeyproject.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\superfish.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.default-search.net
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.linkeyproject.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\default-search.net
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\linkeyproject.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.default-search.net
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.linkeyproject.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com


    ***** [ Web browsers ] *****
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Web data] - buenosearch.com
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - hxxp://www.default-search.net?sid=492&aid=100&itype=n&ver=11471&tm=305&src=hmp
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - booedmolknjekdopkepjjeckmjkdpfgl
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - flpcjncodpafbgdpnkljologafpionhb
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - ippkomaaonokjnfjoikaemidanojkfmm
    Chrome pref Found: [C:\Users\Emma\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - hxxp://www.default-search.net?sid=492&aid=100&itype=n&ver=11471&tm=305&src=hmp


    Then reboot your PC. After reboot, collect a new log from AdwCleaner and attach it.

    Also tell me how things are working.
     
  10. mbchicago

    mbchicago Private E-2

    I have attached the log. Everything seems to be working much better now.
     
  11. mbchicago

    mbchicago Private E-2

    Sorry, here is the attachment
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looking good now.

    Your logs are clean. Please complete all of the below final instructions before running any other scans to avoid false detections of things we have already quarantined or left overs from system restore.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your Windows version in this link: Disable And Enable System Restore
      • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds