Need Help Removing Malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jimsampson, Feb 25, 2017.

  1. jimsampson

    jimsampson Private E-2

    Hi Majorgeeks,

    I could use some help getting rid of a number of viruses on a Windows 7 PC. Attached are the requested logs except from Hitman Pro. I'm not able to save a log from Hitman Pro. Every time I try to save the log I get a Windows Program has stopped responding and must be shut down.

    I've done screen captures to a Word document for Hitman but it doesn't appear I'm able to upload a Word Doc.

    Thanks in advance for you help with this. This is a great service you offer.
     

    Attached Files:

    jimsampson, Feb 25, 2017
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any major issues in your logs. Are you actually having any problems?
     
    chaslang, Feb 26, 2017
    #2
  3. jimsampson

    jimsampson Private E-2

    Everything seems to be okay now. Thank you for checking.
     
    jimsampson, Mar 12, 2017
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. After doing the above, you should work thru the below link:
     
    chaslang, Mar 12, 2017
    #4

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