need help trojan removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ddarby42, Oct 13, 2013.

  1. ddarby42

    ddarby42 Private E-2

    hi all,
    i havent had any real problems until seeing some chinese characters in the name of a file in my system32 folder. files that would not delete because they were being used by a program. But there was only windows, avira, and toshiba's "synaptics pointing device" running (from what i know). therefore I thought something was fishy and started my search for malware with no luck. Then I tried to update java and adobe and ran into problems. Flash was telling me it could not uninstall the previous version, but it was nowhere to be found manually. Then Acrobat installer and uninstaller were running super slow and firefox browser was freezing until i uninstalled Acrobat.
    I have attached the files needed, and I have Vista 32bit on a Toshiba L305-S5955 laptop.

    please help!!!:-o,
    Thanks
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You are not having malware problems. Your logs are all clean.

    You can discuss problems with Adobe Acrobat and Flash Player in the Software Forum.
     
  3. ddarby42

    ddarby42 Private E-2

    thanks for checking!!!
    will do
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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