Need Help With Malware Removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jallenaz, Jan 5, 2017.

  1. jallenaz

    jallenaz Private E-2

    Hi, Having malware again in a computer we cleaned about 7 or 8 months ago. New operator now. Maybe something was missed? or sabotage. We have been having voices and pop-ups for installing Flash player. Web pages turning into porn pages.

    I did the READ ME FIRST thread and the log files are attached.

    We are running Windows 10 pro.

    Thanks,

    Jim
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    7 to 8 months is more than enough time for people to reinfect a computer. Many people can reinfect a computer in 10 minutes especially if they do not follow safe surfing procedures. :)

    Run RogueKiller again and use it to fix/remove the below:
    ¤¤¤ Registry : 7 ¤¤¤
    [Suspicious.Path] (X64) HKEY_CLASSES_ROOT\CLSID\{81DB3E17-47A2-8A7A-419A-E934F74D7E5E} (C:\ProgramData\saveiitkeeeep\1o.x64.dll) -> Found
    [PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-1602778222-2260973681-152632175-4170\Software\UpdateFiles -> Found
    [PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-1602778222-2260973681-152632175-4170\Software\UpdateFiles -> Found
    [PUP.Gen1|Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {35FA5944-61F3-4D84-AB98-751161757A49} : v2.22|Action=Allow|Active=TRUE|Dir=In|Profile=Domain|App=C:\Users\Tiffany\AppData\Roaming\TWV\TWV.exe|Name=Online video player| [x] -> Found
    [PUP.Gen1|Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {136E89F1-81EB-423E-B85C-BBAF72B24726} : v2.22|Action=Allow|Active=TRUE|Dir=In|Profile=Domain|App=C:\Users\Tiffany\AppData\Roaming\TWV\upd.exe|Name=Updater Online video player| [x] -> Found


    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of the code box
    • Make sure that you scroll all the way to the bottom of the code box to get the whole fix!
    Code:
    :Processes
    explorer.exe
    
     
    :Files
    C:\WINDOWS\TEMP\*.*
    C:\Users\Brian\AppData\Local\Temp\*.*
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please run a new scan with RogueKiller and save a new log to attach below.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7, Win8 or Win10, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the new RogueKiller log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. jallenaz

    jallenaz Private E-2

    Everything seems to be running as it should now. I might have done something wrong with the OTM as we had a problem after running it and I had to do a system restore to get everything back working. I might have killed it too soon. It appeared it was done moving everything. Let me know if I need to rerun some of these.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looks good now.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     

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