Need some help. Logs are attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by MOOREJ29, Apr 16, 2009.

  1. MOOREJ29

    MOOREJ29 Private E-2

    A couple days go my browser and all other programs would close on there own after about 15 seconds of being opened. After a little while and some persistence I have been able to run though the Malware Removal guide in normal mode, however the problem still exists and all my scans came up clean. The only way i am able to sustain an open browser is in safe mode with networking.

    Thanks to all in advance

    -Jeff
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You will be infected every time you get on the web until you install an anti-virus program!!

    Please use add/remove programs to uninstall:
    Java 2 Runtime Environment Standard Edition v1.3.1_18

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now use windows explorer to find and delete:
    C:\Program Files\Mozilla Firefox\extensions\{02E6B486-265A-4F3F-8217-4F4B39E138A4}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{0AF66B69-CFBA-4770-AB4A-D1973A447F91}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{1B0B1F80-114F-495D-8FD0-16B227BCA702}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{20F482DC-2A45-4883-85A0-2B8DF4663DE7}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{5656E1D7-9B4A-4628-A6A9-213C793E70E5}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{56A96CA6-37DA-4F98-B927-FF80B3EAE932}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{94C6EBC9-4949-4C65-8C29-2BD1E9C7936C}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{98A39986-628F-4501-ABC4-5BAC50387980}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{9CBECDAE-FB1D-437D-9AC0-CE59C6099791}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{9DA800A9-F70E-4D13-B805-DC9C186C1B20}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{9FF158D4-7FCE-4B2B-8098-E87F7437CFE3}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{B03E4EFA-8883-4A56-957F-CFE41FE39E9F}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{B04E29D9-C68F-4C49-A51C-7D55923675A9}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{D43B4998-3DD3-4978-9382-535671715CBD}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{E5124C88-5FD2-469D-BF33-9A35F0E0CF78}\chrome\content\"
    overlay.xul

    "C:\Program Files\Mozilla Firefox\extensions\{E689BCC9-4509-4A95-A7A2-A63C29987F85}\chrome\content\"
    overlay.xul

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.
     
  3. MOOREJ29

    MOOREJ29 Private E-2

    Thanks you so much. all seems to be well. just to let ya know. i had an antivirus and whatever was wrong with my computer caused it to get all kinda of errors and when i tried to reinstall it it wouldnt allow me to do so. Thanks again!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you now able to install and AV program?

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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