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Needing help with a blue screen problem

Discussion in 'Software' started by red442, Jun 14, 2011.

  1. red442

    red442 Private E-2

    I'm using Windows Vista on a laptop. It will crash every once in a while with a blue screen when i use a usb port or listen to music i have the mini dumps if someone can look them over thanks.

    Attached Files:

  2. falconattack

    falconattack Sergeant Major

    Read this article


    post here the blue screen error ( for instance x0........ ) are you playing games ? How is your laptop temperature ? Download this


    and post us your temp , what is your laptop model ? :)
  3. satrow

    satrow Major Geek Extraordinaire

    Hi Red - 43 dumps!?

    I gave the most recent 5 a quick check, they're essentially identical so I then debugged the most recent:
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arg3: 00000001, TimeoutCode: Timeout_SyncResumePort - Failed resuming a suspended port
    Arg4: 86b0ec98, TimeoutContext - PortData
    Debugging Details:
    PROCESS_NAME:  System
    LAST_CONTROL_TRANSFER:  from 8f2cd1df to 822e9b8d
    8b52fc38 8f2cd1df 000000fe 00000008 00000006 nt!KeBugCheckEx+0x1e
    8b52fc54 8f2cd50e 869c2028 00000001 86b0ec98 usbhub!UsbhTrapFatalTimeout_x9f+0x28
    8b52fc94 8f2d41c0 869c2028 00000102 86b0ecac usbhub!UsbhWaitEventWithTimeoutEx+0x232
    8b52fcc0 8f2d4257 869c2028 86ced46c 00000004 usbhub!UsbhSyncResumePort+0xa2
    8b52fce0 8f2d7ab3 86ced030 86ced46c 86ced030 usbhub!UsbhSyncResumeDeviceInternal+0x82
    8b52fd10 8f2baa8a 869c2028 00000000 84c87e08 usbhub!UsbhPdoSetD0+0x1bf
    8b52fd30 82429919 869c2028 87b0fdb0 8474ea48 usbhub!UsbhHubWorker+0x51
    8b52fd44 822c1e22 868c2498 00000000 8474ea48 nt!IopProcessWorkItem+0x23
    8b52fd7c 823f1c42 868c2498 12435289 00000000 nt!ExpWorkerThread+0xfd
    8b52fdc0 8225af4e 822c1d25 00000000 00000000 nt!PspSystemThreadStartup+0x9d
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
    8f2cd1df cc              int     3
    SYMBOL_NAME:  usbhub!UsbhTrapFatalTimeout_x9f+28
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: usbhub
    IMAGE_NAME:  usbhub.sys
    FAILURE_BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    Followup: MachineOwner
    0: kd> lmvm usbhub
    start    end        module name
    8f2b9000 8f2ee000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\9C123E3E318C46E591F4DEA40A1076452\usbhub.pdb
        Loaded symbol image file: usbhub.sys
        Mapped memory image file: c:\symbols\usbhub.sys\49E01FE235000\usbhub.sys
        Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
        Image name: usbhub.sys
        Timestamp:        Sat Apr 11 05:43:14 2009 (49E01FE2)
        CheckSum:         000327B5
        ImageSize:        00035000
        File version:     6.0.6002.18005
        Product version:  6.0.6002.18005
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbhub.sys
        OriginalFilename: usbhub.sys
        ProductVersion:   6.0.6002.18005
        FileVersion:      6.0.6002.18005 (lh_sp2rtm.090410-1830)
        FileDescription:  Default Hub Driver for USB
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    The finger is pointing directly to the USB subsystem, checking the Stack Text makes it look like it's a problem with resuming/waking something connected via USB.

    I would think that this problem can be bypassed by checking the power-saving settings in Device Manager for all USB root hubs and disallowing them all to 'turn off this device to save power'.

    However, there may be a better fix; on looking through the drivers loaded during the time of the BSOD/dump, I see that there's no evidence that Windows Update has run recently. Over the last few months, almost all dumps I've checked have listed several USB-related drivers that are very recent, ie. updated by Windows Update.

    So, disconnect all USB devices temporarily and run Windows Update and install all Critical updates then scan through the Recommended updates, many of these will also be relevant to your machine. Any that mention USB, power, ACPI, reliability, etc. should be installed.

    Be prepared for a possible knock-on effect from applying the patches though, there's a chance that updating Windows could mean you'll need to update 3rd party drivers or software to suit. We'll deal with that later, if it happens ;)

    Attached Files:

  4. red442

    red442 Private E-2

    Thanks i'll start that now
  5. red442

    red442 Private E-2

    The laptop model is Advent 6552

    I didn't come across any critical updates or any for usb or similar.
  6. satrow

    satrow Major Geek Extraordinaire

    The updates won't specifically state which files are replaced until you dig about in the KB articles for each update. If there are Critical updates available, install them please.
  7. red442

    red442 Private E-2

    Installed all that were there
  8. satrow

    satrow Major Geek Extraordinaire

    Ok, now install and run DriverView, if you list by date, do you see some USB files from this year?
  9. red442

    red442 Private E-2

    No driver names with usb in it for 2011. 09 has some

    Thanks for sticking with me :)
  10. satrow

    satrow Major Geek Extraordinaire

    No worries :)

    We have the disable power saving to fall back on. Do you want to try installing groups of the Recommended updates next? Try installing 3 at one time, reboot after each group of updates then check Driverview again.
  11. red442

    red442 Private E-2

    Sure thanks
  12. red442

    red442 Private E-2

    How do i find the recommended updates
  13. satrow

    satrow Major Geek Extraordinaire

    I just grabbed the MSFT instructions from here:

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