Networked computers Win-update reboot 2 black screen

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by LyndonHall, Aug 16, 2013.

  1. LyndonHall

    LyndonHall Private E-2

    I'm asking for help because for the last four weeks, I've been plagued by black screens on three networked computers when rebooting from Win updates. One of the computers is still unbootable. The other two have booted to a black screen each week after Windows updates, but *so far* restarting and choosing startup repair has corrected the issue each time.

    I'm concerned about malware because of the coincidence of such similar issues on three previously stable systems without a lot of overlapping software. Also, when I was first researching the issue it seemed like every website was chock-full of anti-malware and system tuneup ads, all strangely uniform and bland.

    I'm attaching logs from an HP Pavilion dv7-1247cl Vista 64-bit laptop running AVG and WinPatrol. I'm posting logs from this computer because it's the most convenient of the three. After the second week of black screens I ran Malwarebytes and quarantined something called pup.optional.downloader on this computer. Everything seems normal except for having to run startup repair after every Windows update.

    I'm hoping to fix whatever is causing the black screen each week, and to find some clues as to what might be affecting the the other two computers. If there is malware, I need to figure out how to handle my files recovered from the non-booting computer (external drive, plus those shared thru Dropbox.) If there's a better way to approach the issue, I'm open to suggestions. Just let me know what info is needed. I really appreciate the help!

    Lyn

    ******
    Supplemental Info on the other computers affected:
    A VAIO Win 7 64 bit laptop running Avast, PrivateFirewall, and Threatfire stalls on reboot to aswrvrt.sys stalled to black screen four weeks ago and I've tried safe mode, last known good configuration, system restore, and startup repair. I can access files with Hiren's but it's otherwise unbootable.

    The third computer is an HP Pavilion Vista 64-bit desktop running Avast. The first time it went to black screen I did a safe mode log with command prompt, and found that it was also stalling at aswrvrt.sys. It was able to boot to Windows after running startup repair.

    The 2 HP computers share files on the network. The VAIO didn't share files on the network, but some MS office, PDF, and JPG files were shared with the HP desktop through Dropbox.

    End supplemental info

    ******************
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing much to do at all.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Please save the work in your browsers before proceeding.
    • Double-click JRT.exe to run (Vista/7 right-click and select Run as Administrator)
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Please attach JRT.txt to your next message. (See: HOW TO: Attach Items To Your Post )
     
  3. LyndonHall

    LyndonHall Private E-2

    Thanks for taking a look at this for me; I appreciate it. I was away for the weekend but will be checking back more often now that I'm back.

    I'm attaching jrt.txt.

    Thanks,
    Lyn
     

    Attached Files:

    • JRT.txt
      File size:
      12.3 KB
      Views:
      2
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    And how are things running now?
     
  5. LyndonHall

    LyndonHall Private E-2

    Things are running fine on this computer except for the weird stall to black screen when rebooting from Windows updates, and having to run startup repair to get Windows back. If it follows the pattern of the past few weeks, it should stall to black screen when it's installing any patches this evening. Makes me nervous.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I think it would be better if you posted about this in the software forum. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds