New IE popup window all the time, Virus or Trojan? - HiJackThisLog inside

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by johnfp79, Aug 19, 2010.

  1. johnfp79

    johnfp79 Private E-2

    Hi everyone, a few weeks ago my computer started playing up, multiple new browser windows keep opening when clicking on a link but not everytime, not sure if its because of some type of feature/link its loading in the page that causes this. In IE it just opens multiple windows. In Ffox it opens lots of 'Index of file:///C:/Program Files/Mozilla Firefox/' windows and also tries to access server called - Firefox can't find the server at [snip]

    Can someone please help, I've tried norton, Malwarebytes' Anti-Malware, lots of programs and can't fix it....


    HERE IS THE HIJACKTHIS LOG

    Also not sure if it's related but my windows firewall is also broken (Bad I know). When I try to start the service it says 'Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service.' In the eventlog it says:
    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date: 19/08/2010
    Time: 5:27:39 PM
    User: N/A
    Computer: HOME
    Description:
    The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
    The system cannot find the file specified.
     
    Last edited by a moderator: Aug 19, 2010
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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