New to virus removal - any tips

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by henryd, Dec 5, 2005.

  1. henryd

    henryd Private E-2

    My laptop is riddled with viruses.

    I have done a virus scan with norton and about 3,000 virus alerts came up.......I think that the best option is to re-install XP (which I cant find :() but I have some files (photos) on the laptop which I would like to keep.....

    My question is....is there any way I can manually remove these pesky viruses? Its a real nightmare...for peoples interest I can tell you that the screen saver has a url link to a virus removal: which is obviously the origin of the virus....why do people make these viruses for? :mad:

    Anyways id really appreciate any help with this - thanks.....H
     
    henryd, Dec 5, 2005
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    Please follow the steps below:

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis

    .
     
    chaslang, Dec 5, 2005
    #2

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