Next Door Neighbour Seems To Be Infected, Log Files Attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mondola, Feb 29, 2016.

  1. mondola

    mondola Specialist

    His daughter updated to Windows 10.

    He hated it. Rolled it back. Now he says it's slow and it looks like it's infected (search dial pops up in google chrome).

    Logs attached.
     

    Attached Files:

  2. mondola

    mondola Specialist

    Last file.
     

    Attached Files:

  3. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    What is this?
    C:\YLQKA

    Uninstall the below using
    GeekUninstaller 1.3.5.56, a portable appl.
    Ask Toolbar

    SpywareBlaster 4.6 <= Outdated - current version is 5.4

    Please re-run HitmanPro, activate the 30-day Trial License, then fix these detections:
    Potential Unwanted Programs

    Ignore all other detections.
    Afterwards, click the Next button.
    HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.

    After reboot and when you are back in Windows, run another scan with HitmanPro and then upload the latest HitmanPro log.

    Now re-run RogueKiller and run a scan. After it finishes the scan, select the following tabs and then select any of the below that exist and then click the Delete button.
    *Make sure you select the Click to Expand text ( if present ) at the bottom of the quote box to see the whole fix.
    Then immediately reboot your PC.

    After reboot, run a new scan with RogueKiller and save a log as in the original instructions and upload the new log.

    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.

    Please download ZHPcleaner to your desktop.
    • Close all applications (including your web browsers and antivirus)
    • Double-click on ZHPCleaner to run the tool.
    • If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
    • Please click the "J'accepte/I agree" button.
      • First press the "Scanner" button.Be patient, the scan takes longer than 5mins.
      • Then press the ''Repair'' button.
    • Browsers will automatically shut down.
    • A logfile will automatically open after the scan has finished.
    • Please upload that logfile with your next reply.

    Then upload the below logs:
    • updated Hitman Pro log.txt
    • updated RK log.txt
    • AdwCleaner[S#].txt
    • ZHPCleaner.txt
    Make sure you tell me how the machine is running.
     
  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    o_O Have you forgotten about this thread, mondola?
     
  5. mondola

    mondola Specialist

    I have absolutely no idea. Sorry.

    Had to force uninstall

    Updated

    Had to reboot the machine. I will do the rest when I have access to the machine once again.
     
  6. mondola

    mondola Specialist

    Log file attached

    Machine currently rebooting after RogueKiller removal. Will then continue.
     

    Attached Files:

  7. mondola

    mondola Specialist

    RogueKiller updated to the latest version - 12.0.1.0. Log attached.

    Log attached.

    All logs attached to this post.

    It's certainly snappier than it was before. No more pop up in Google Chrome, or Firefox. :)
     

    Attached Files:

  8. mondola

    mondola Specialist

    Sorry to bump my own thread, I know we're not supposed to do this. I assume Dr. Moriarty is very busy. But I'm just checking whether the logs are now clean and I'm supposed to do the final activities, or whether to keep on waiting for the final steps?

    Thank you.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you deleted what ADW and ZHP found, then you are good to go.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  10. mondola

    mondola Specialist

    With regards to ADW, I was advised just to attach a log, not actually clean anything (see below), but I did do a repair with ZHP as per the instructions (see below). So I don't know if I am clean?

     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What is this?

    C:\Users\Paul Cooper\AppData\Roaming\filter

    Re run adwcleaner, let it remove the following:

    Registry:
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{5C3B5DAA-0AFF-4808-90FB-0F2F2D760E36}
    Key Found : HKCU\Software\Rocket Browser

    Web Browsers:
    [C:\Users\Paul Cooper\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : websearch.ask.com
    [C:\Users\Paul Cooper\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : uk.ask.com
    [C:\Users\Paul Cooper\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : WSE Rocket.com
    [C:\Users\Paul Cooper\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : ibnjmihbbanannlbobkbmnmckjnmdnom
     
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Cross Posted with you Tim..... apologies.
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem Kes, just trying to finish up Dr. M's thread.
     
    Kestrel13! likes this.
  14. mondola

    mondola Specialist

    Weird. Email shows TimW replying saying, "Go ahead and remove what ADW found. Other than that, your logs are clean. How are things running>"

    But it's not up there ^^^^^

    I just ran the ADW and let it clean what it found.

    I have no idea what:

    C:\Users\Paul Cooper\AppData\Roaming\filter

    was...

    I'm going through the cleanup activities now. So don't have the ADW logfile. I can scan and re attach to show it's clean?
     
  15. mondola

    mondola Specialist

    There we go...
     

    Attached Files:

  16. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have adwcleaner remove what I queried you about:

    C:\Users\Paul Cooper\AppData\Roaming\filter

    Then you should be good. ;)
     
  17. mondola

    mondola Specialist

    Looks clean now. It was actually a file. So I removed it manually, now the log file shows as attached.

    Thank you, all three, so much !
     

    Attached Files:

  18. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent ;) You are most welcome. Safe surfing!
     

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