No desktop after removing a virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by missrose1991, Aug 13, 2011.

  1. missrose1991

    missrose1991 Private E-2

    Hi,

    I ran MSE as I usually do every month and it said I had a virus. It successfully removed it, but I always do a check with SUPERAntiSpyware and MBAM, and MBAM found more viruses. It deleted them and asked for a reboot. After rebooting, I now get no desktop at all even though explorer.exe is running. If
    I close it then reopen it, it's fine but I don't get the sidebar or most of my other processes.

    I'm running Windows Vista SP2 32 bit. MSE is my only AVP and I downloaded it straight from the Microsoft website so I know it's not the virus one.

    Please find attached my SUPER and MBAM logs.

    Lilly
     

    Attached Files:

    missrose1991, Aug 13, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What do you mean? If you go to task manager and close the explorer process and then reopen the process your desktop comes back? Please explain.

    We also still need these logs:
    RootRepeal -- if it will run
    ComboFix
    C:\MGLogs.zip -- from running C:\MGTools.exe
     
    TimW, Aug 13, 2011
    #2
  3. missrose1991

    missrose1991 Private E-2

    That is exactly what I mean. Sorry I wasn't clear in the first place.

    I just tried running ComboFix, doing everything how the page told me, and I got a blue screen:
    'PAGE_FAULT_IN_NONPAGED_AREA'

    Shall I try again or do something different?
     
    missrose1991, Aug 13, 2011
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If Combo won't run, get me the C:\MGLogs.zip.
     
    TimW, Aug 13, 2011
    #4
  5. missrose1991

    missrose1991 Private E-2

    Please find MGlogs.zip attached.
     

    Attached Files:

    missrose1991, Aug 13, 2011
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is a bunch of junk we can remove, but I am not seeing any malware.

    Please use add/remove programs to uninstall:
    Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

    Now download The Avenger by Swandog46 to your Desktop.

    See the download links under this icon [​IMG]
    [*]Extract avenger.exe from the Zip file and save it to your desktop.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    1. Run avenger.exe by double-clicking on it.
    2. Click OK at the warning to continue to use The Avenger
    3. Do not change any of the check box options!
    4. Shut down your protection software now to avoid possible conflicts.
    5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
    6. Now click the [​IMG] button
    7. Click Yes to the prompt to confirm you want to execute.
    8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
    9. Your PC should reboot, if not, reboot it yourself.
    10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
    11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
    TimW, Aug 13, 2011
    #6
  7. missrose1991

    missrose1991 Private E-2

    After rebooting for Avenger, my desktop was still empty unless I closed and reopened explorer.exe in task manager.

    Please find attached avenger and mgtools logs.
     

    Attached Files:

    missrose1991, Aug 13, 2011
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. Does this happen in safe mode?
     
    TimW, Aug 13, 2011
    #8
  9. missrose1991

    missrose1991 Private E-2

    All the icons and taskbar loaded up straight away in safe mode, but when I went back to normal start up, it was completely blank but it sorted itself out after 5 minutes or so (as in all the icons and taskbar and the sidebar loaded up).

    Thank you so much for your help.
     
    missrose1991, Aug 13, 2011
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Then I suggest that you post in the software forum for further assistance with this issue.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

    Help Support MajorGeeks
    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     
    TimW, Aug 14, 2011
    #10

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