no idea whats happening

ok its like this ...im not computer literate at all so pretty please help me in ways that a dummy like myself can understand...i usually only use the computer fer email and the occasional "surf" but do play a lot of downloaded games i have a variety of antispyware/virus programs installed and run them frequently just lately i have been hit with a couple of "bugs" that i cant seem to get rid of ie: the programs say they are removed but they keep returning on reboot ...i also have a (maybe associated) problem when im playing games they just keep returning to windows explorer for no reason and its all getting a bit frustrating now ....any help would be greeted with great appreciation

 

Welcome to MajorGeeks.com!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

well....i think i'm doing this right (if not maybe a slight batting of my eyelashes and a shy head tilt might get me outta strife :-o ) it was a really big ask of someone who still can't find the "any" key ..but one day *sigh* ok i performed all tasks as best as i could and here are the 3 log files i dont seem to be having any dramas but could ya please just ease my mind?...i presume i just post the last log into another reply so thats what ima gonna do so i hope its right and thank you for helping me cos i'd be a basket case without ya...well a bigger basket case

 

and heres the last one ....thanks again you angels

 

Pre-Instructions:

1. First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.
   
2. Print out these instructions or save them to a text file so that you can operate with All Browser Windows CLOSED.

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

Step 2:
Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 3:
Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

Step 4:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 5:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

*sigh*...only i could encounter problems in the first step...i cant log into hjt (the mg thingy) as administrator as it just wont let me but just for reference i did try to double click even tho i was told not to cos i'm a woman and we do these things and that worked so should i continue that way or do you have another suggestion?....thanks for your patience cos mines thinning rolleyes

 

You should only right click and select run as Admin if you're running Windows Vista.

Just proceed and run the remaining steps, attach the new logs once completed.

 

hi again ...just checking in but i noticed that the last time mg has me as logging on was at 23:?? last night but i was on later (or earlier the next day) than that so im just gonna send these logs again incase they are drifting into oblivion in cyberland ...sorry if ya get them twice but fer me thats better than ya not getting them at all ...thanks again sunshine

 

Everything looks good, we need to delete one more file and your logs will be clean.

Download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Once you complete the above, attach the log from Avenger and also let me know how things are running.

 

hiya sunshine....sorry ive been hospitalized and all sorts of problems but im back and doubly willing to rack your brains as much as i can...dont know who has been using the puter while ive been out of action but we'll see what damage they've done aye...heres the avenger log and heres hopin its all kinda goodrolleyes