No internet after Super AntiSpyware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Rebecca2979, Feb 1, 2010.

  1. Rebecca2979

    Rebecca2979 Private E-2

    Hi,

    You were tremendously helpful when my computer was infected by a Trojan a few months ago, but now, it's my husband's computer. So, I promised him I'd take care of it for him.

    Approximately two days ago, Symantec Endpoint detected Trojan.FakeAV!gen17 and took care of the infected files. However, fake dialog boxes still were popping-up warning of infections (e.g., Trojan SPM/LX). An icon also appeared on the toolbar (red circle with an X in the center) with warnings, which I'm assuming is related to the virus.

    I have followed the first few sets of instructions in the READ ME document. SAS detected a lot of infected files, but I lost internet connectivity after that and have not been able to repair it using either the SAS repair or Windows repair. I went ahead and ran MBAW and used another computer to download updates via the internet and then transfer the updates via a flashdrive. That worked fine. Combofix was not able to install the Recovery Console, although it progressed with the scan. I know that I need to install this in order to finish the rest of the cleaning, but I am a little unsure how to proceed given that I don't have an internet connection. I would appreciate any advice on how I may restore this conenction and/or what to do next!

    I attached the logs that I do have. Thanks very much for your time and help.
    Rebecca
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Still need the other two logs:
    RootRepeal
    C:\MGLogs.zip


    Have you opened SAS and gone to preferences / repairs / and scrolled to restore internet connections?
     
  3. Rebecca2979

    Rebecca2979 Private E-2

    Thank you so much for your quick reply.

    I'm not sure why it didn't work the first time, but the SAS repair connection did restore the internet connection this time around.

    I have attached the last two logs (RR and MGTools). Everything seems to be working fine; no more fake warning dialog boxes and the fake icon is gone. I just want to make sure that everything is clean, though.

    Rebecca
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good, though we need to remove things in your trusted internet zone. Please let's do this:

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures ian step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  5. Rebecca2979

    Rebecca2979 Private E-2

    Hi,
    I followed all of the steps that you outlined and everything seems to be working well. The only thing missing was that Hijack This did not have this listed:

    O15 - Trusted Zone: http://*.is-software-download25.com

    I did get a success message after adding the registry items.

    Once again, you have been a tremendous help; I can't thank you enough.

    Rebecca
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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