no internet connection after malware removal

Welcome to Major Geeks!


Moved your thread from networking to malware as I feel as if you still may have some components of antivirus 2009 or other payloads it may have downloaded with itself, so please to rule out any malware still being the cause of your connection issues, run the below guide and when finished attach the requested and saved logs.



Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

Hi

Need to attach the logs, as the guide mentions if your still having issues attach the logs you gained as part of the process, mainly as many malwares when removed break/block components of the OS from working properly and the internet is one of them, alot of the time due to them leaving reminents of themselfs on the PC as no one removal tool can clean a PC fully and in many cases the trained eye of a malware removals expert is needed to review the logs and issue you some manual removal instructions.

If you believe its the firewall, disable it to test if you can connect to the internet ok, but I have feeling knowing that Antivirus 2009 is nasty one that it has more reminents on your PC.

 

Hello, laurenzo1

SuperAntiSpyware Log retrieval:

• To retrieve the removal information ( the log )after reboot, launch SUPERAntispyware again.
• Click Preferences, then click the Statistics/Logs tab.
• Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
• If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
• Although the logs are automatically save in a folder for SUPERAntiSpyware, you may want to save the log somewhere you can easily locate it. We suggest using an informative filename like SASlog.txt and save it to your desktop.

Malwarebytes' Anti-malware Log retrieval:

• Open the program
• Click on the Logs tab
• Highlight the mbam-log-{most recent date}
• Click theOpen tab
• Click on File > Save As >save it with its default file name to your desktop

ComboFix Log
Location: C:\combofix.txt

MGlogs.zip
Location: C:\MGlogs.zip

* Note: Have you tried using either ComboFix or SUPERAntiSpyware to restore the internet connection? Directions for both are in the R&R Me First. Malware Removal Guide instructions and the links for using each tool:

SUPERAntiSpyware instructions: Step 2:

ComboFix instructions:
Manually restoring the Internet connection

 

Hello, laurenzo1

First - as a reminder, please post attachments as .TXT files only, do not attach them as .DOC files.

Secondly - to address your malware issues, I need to get more logs. Please download the following tools to a USB drive or CD and transfer them to the infected computer.

1. WinSock XP Fix 1.2 <---If this successfully restores for your connection, follow up with
2. Download a fresh SUPERAntiSpyware <--- RENAME the new version to "SAS" > Un-install the previous version > run CCleaner > install SAS and run it after updating to the latest definitions.
3. Now try running MGTools.exe

Attach to your next reply:

• SASlog.txt log from SuperAntiSpyware
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

Please tell me of any problems you still have!

 

laurenzo1

Please got to post#10 in this thread... download and install the file BJ attached for you. It is freeware - nothing to buy. And please - do not install any other software without our instructions.

Click "Fix" and it does it thing, beeps and you reboot.

Thanks!
dr.m

 

I'm conferring with the other fighters, laurenzo1.

dr.m

 

Good news.

Now, please install and run SUPERAntiSpyware{re-named if needed} and MGTools.exe and attach those logs to your next reply. Just a reminder - ALL of our tools are freeware.. with nothing to purchase.

Thanks!
dr.m