No sound.Help needed please.

Discussion in 'Software' started by Wizzie, Aug 7, 2010.

  1. Wizzie

    Wizzie Private E-2

    Hi,
    I've been having the traditional problem of no audio driver being detected after wiping my computer.
    I just need to find out what chipset driver and audio driver I need to install to restore the sound. I don't even know if this will work but it's the first step i'm going to try :confused

    If it adds to anything I have Sigmatel C-major audio installed and in Device Manager it has a yellow exclamation mark next to it.


    Computer info:
    Windows XP Home Edition

    From Everest:
    Field Value
    Motherboard Properties
    Motherboard ID 09/10/2004-SiS-651-6A6IXG05C-00
    Motherboard Name Unknown

    Front Side Bus Properties
    Bus Type Intel NetBurst
    Bus Width 64-bit
    Real Clock 133 MHz (QDR)
    Effective Clock 533 MHz
    Bandwidth 4266 MB/s

    Chipset Bus Properties
    Bus Type SiS MuTIOL
    Bus Width 16-bit

    Help will be very much appreciated :)

    --------------------------------------------
    Other info that might prove useful:
    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name SN037881020130
    System Manufacturer Packard Bell NEC
    System Model 00000000000000000000000
    System Type X86-based PC
    Processor x86 Family 15 Model 3 Stepping 3 GenuineIntel ~2546 Mhz
    BIOS Version/Date Award Software International, Inc. 2.0a, 10/09/2004
    SMBIOS Version 2.3
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name SN037881020130\Funke
    Time Zone GMT Daylight Time
    Total Physical Memory 1,024.00 MB
    Available Physical Memory 377.48 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 1.05 GB
    Page File C:\pagefile.sys
     
    Wizzie, Aug 7, 2010
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What Service Pack is your XP at?

    Please answer the below and attach the log as it will give us the info to find the correct drivers for you, as audio can be a pain as many OEM makers such as DELL, HP etc have the chip makers customise the chips to their spec. Plus if you have less than XP SP3 then you will need the UAA HD Audio update from HERE in conjunction with the Chipset and Audio drivers, and order to install is Chipset, reboot, UAA driver and then audio

     
    DavidGP, Aug 7, 2010
    #2
  3. Wizzie

    Wizzie Private E-2

    It is Service Pack 3 :)

    Thanks for the quick reply

    What do I do next?
     

    Attached Files:

    Wizzie, Aug 7, 2010
    #3
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What model Packard Bell PC is it? should be a sticker on the PC somewhere?
     
    DavidGP, Aug 7, 2010
    #4
  5. Wizzie

    Wizzie Private E-2

    Microsoft Windows XP
    NEC
    Home Edition
    Version 2002

    Is that what you mean?:confused
     
    Wizzie, Aug 7, 2010
    #5
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    No, sadly, just wondering if their is a model number or name on the PC case at all, this would link to *hopefully* the makers driver page, something like iMedia, iPower and a model code.

    But try this as SIS Chipsets normally are installed ok by the OS itself, so try installing the audio driver from SIS HERE (just need to type in the code to give you the download, unzip and install, then test audio)

    then tell us if you have any yellow ! marks in Device Manager adn if so by what devices?
     
    DavidGP, Aug 7, 2010
    #6
  7. Wizzie

    Wizzie Private E-2

    Oh yes, it does say iMedia on it. From a previous scanner that I installed it said that it was an iMedia 5070

    I'll try this:)
     
    Wizzie, Aug 7, 2010
    #7
  8. Wizzie

    Wizzie Private E-2

    On the link I clicked on Windows XP > audio drivers but the only audio drivers that came up were SiS 7012 and SiS 7018.
    I thought that I needed to install SiS 651 for my system?
    Also, don't I need to install a chipset driver first:confused
     
    Wizzie, Aug 7, 2010
    #8
  9. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    The SiS 7012 is the Audio driver the Chipset for SiS chipsets is built in mainly to the VGA (graphic chip drivers) so you could install that from HERE

    But do mention what in Device manager is yellow ! mark as this will tell me and others what maybe missing, for instance if SMBus has a yellow ! mark then the chpset is definatly missing.
     
    DavidGP, Aug 7, 2010
    #9
  10. Wizzie

    Wizzie Private E-2

    So should I download this chipset first and then the SiS 7012 or just SiS 7012?
     
    Wizzie, Aug 7, 2010
    #10
  11. Wizzie

    Wizzie Private E-2

    Hi Halo

    I've tried to install this driver but every time I try to install it an
    error box with code -536870397 appears
    and then it says
    'Fail to install audio driver for windows xp. Setup will exit' and closes:(
     
    Wizzie, Aug 7, 2010
    #11
  12. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Try this as you get that error message and I hope you still have the downloaded file for Audio? and unzipped.


    Open Device Manager and likely your audio has a yellow ! mark next to it, right click the Multimedia audio with a yellow ! mark and click the Driver tab and update driver, click No, not this time > click install from a list or specific location [advanced] and click next.

    Choose Don’t Search I will choose the driver to install > then click next >
    click have Disk and now browse to the folder you downloaded and in the XP folder select SIS7012.inf and click OK, if you get any errors then click OK or Next, reboot and check audio.
     
    DavidGP, Aug 9, 2010
    #12

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