Norton: finds virus' but does nothing with them and keeps shutting down

Hi! I am having two problems with Norton Antivirus 2005 and can't figure it out. I have been through their help and have found nothing to help so hoping maybe someone can here...

Problem 1: When I run Norton, it runs, shows how many problems it finds, then does nothing with them.

Problem 2: When I set it up to do a system scan rather then scanning folder by folder, it restarts the computer.

Can someone help? Please? Driving my nuts!!!!

 

Is this a recent install or trial version?

 

Problem one: Is norton updated within Liveupdate. If so, then you may need to visit the Spyware forums after reading:

http://forums.majorgeeks.com/showthread.php?t=38752

Problem Two: This could be a memory issue.

Quick question. What OS are you running? 98, ME, 2k, XP, etc.... Fully patched? With all service packs?

 

Problem one: did this, read this... still lost... sorry!!! Didn't see anything about acez there either... oh and yes, norton updates with live update....

Problem two: Windows xp, fully patched i think with windows sp 1 and 2. Has there been another?

 

In Options (I think), is Norton set to automatically try to repair or quarantine any suspect files.

It's the default (recommended) setting.

And no, SP2 is the latest, as well as the constant individual critical patches.

 

Well maybe by some chance norton is corrupted and needs to be reinstalled. Personally i dont like norton because ive heard of nothing but problems with it. I use avast4 home and have no problems and it does a good job on protecting as well. But anyway, try reinstalling norton or try a repair if it is available. I know some programs have a repair option which will basically automatically reinstall the program leaving the personal settings untouched. If that does not work try wiping the program completely and installing it again.
-the new tech guy

 

Oh, it's been several months since I installed it. It worked at one time, I am not sure when it stopped fixing things, started shutting down however about a week ago.

 

well reinstall it and is that the only time is restarts. When you run antivirus or is it totally random times. I would reinstall norton then clean dust out of your cooling vent with a vacumn to get more air in and out of the computer. If you comfortable doing it i would suggest openin her up and sucking out the cpu and all other components as well. That should solve the restart and reinstall norton.
-the new tech guy

 

I've dedusted it before, it drives me nuts. Hee hee..... I'll try it and let you know... thanks

 

I certainly hope you don't mean a household vacuum cleaner, unless you want to fry your electronics from the static.


I also fail to see how dust can affect just one program?

 

mysticscooby

I have posted in your thread in the Spyware forum. You have many issues that needs to be addressed before anything else is done to your computer. These problems will slow your computer down and can cause other problems.