Not sure if malware is causing all pc problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by THESoccerMom, Mar 18, 2013.

  1. THESoccerMom

    THESoccerMom Private E-2

    I have a self-build pc and I'm running windows XP. I noticed about a month ago that windows updates didn't seem to be loading. I didn't have time to mess with it and didn't see any other issues. Then the other day I was using FF and tried downloading the lastest version of itunes and it wouldn't download (so I switched to chrome and it worked fine). Then I was able to download all the diagnosis software using FF today with no problem. Anyway, earlier today I decided to tackle adding a new printer and when I tried running in the installation disc...it wasn't working. Going into device manager, there was a message saying that it's configuration information (in the registry) is incomplete or corrupted. I figured a good starting point was to scan the computer for malware first before trying to figure out if they are related or not.

    (RK and Hitman pro were the only two that seemed to show something)
     

    Attached Files:

  2. THESoccerMom

    THESoccerMom Private E-2

    The last log...

    I did not make any changes and followed the instructions to the best of my ability. :)
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have a few things to cleanup but your problems may not be due to malware.

    Why are you running your PC with no antivirus protection?

    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Uninstall the below very old versions of software:
    Java(TM) 6 Update 22
    Java(TM) 6 Update 33

    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Documents and Settings\Administrator.803BD8EE362644C\Application Data\Search Settings
    C:\Program Files\Common Files\Spigot
    C:\Documents and Settings\Administrator.803BD8EE362644C\AppData\LocalLow\DataMngr\{7CA1F051-A4FB-4143-B263-02B41E571EED}
    C:\Documents and Settings\Administrator.803BD8EE362644C\AppData\LocalLow\DataMngr
    C:\Documents and Settings\Administrator.803BD8EE362644C\Application Data\searchquband
    :Reg
    [-HKEY_USERS\S-1-5-21-1547161642-1214440339-839522115-500\Software\Microsoft\Internet Explorer\Approved Extensions\{9D717F81-9148-4F12-8568-69135F087DB0}]
    [-HKEY_USERS\S-1-5-21-1547161642-1214440339-839522115-500\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "MSMSGS"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "SearchSettings"=-
    [HKEY_USERS\S-1-5-21-1547161642-1214440339-839522115-500\Software\Microsoft\Windows\CurrentVersion\run]
    "MSMSGS"=-
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.txt log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. THESoccerMom

    THESoccerMom Private E-2

    So far, the computer seems to be running a little better. I haven't gone through it completely yet. As for the anti-virus...I have no idea what happened to it. Getting old sucks--I'm sure there is a reason (unless I just blame the kids)...but I was looking it before I noticed a problem, so I have no clue. Needless to say, that is getting reinstalled immediately.

    The drive still has the error message...so I'm not sure what is up with that. It worked fine a month or so ago...now that FIRST robotics is now over I have my life back again and can spend time on my computer doing more than sending out emails en masse.

    Attached are the logs you requested. I knew there was major cleanup that needed to be done. I was just putting it off until life was more under control. rolleyes
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.



    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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