Not Sure If This Machine Is Infected

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by juan.g.gudino, Sep 29, 2013.

  1. juan.g.gudino

    juan.g.gudino Private E-2

    I am working a machine for a friend. It'a a Del Inspiron E1505. It appears that all of her documents are gone but I suspect they are just hidden. Also, all of her icons are gone from the desktop and Start Menu. I can't really get any info from her as to what she was doing when she started having problems. Anyways, I read the READ ME FIRST and have attached the logs. I didn't seem to have found much. I also have the UNHIDE.EXE file but haven't used it yet.

    TIA

    Juan G.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    After doing the above, you should work thru the below link:

     
  3. juan.g.gudino

    juan.g.gudino Private E-2

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome. Safe surfing. :)
     

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