Occasional Freezing. 1 Or 2 X A Day

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cali k8, Jul 2, 2016.

  1. cali k8

    cali k8 Private E-2

    My computer just totally freezes and I have to hold the poser button down to turn it off. When I turn it back on, it's fine...for a while.
    Mgtools never went past the attached screenshot.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Did you have UAC disabled as requested and did you use Right Click and Run As Administrator for MGtools.exe ? I would like to see the MGlogs.zip file.

    However based on the logs you have attached, it is not looking like you are having malware problems. But just to be safe, give the below a run

    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  3. cali k8

    cali k8 Private E-2

    I guess I didn't see the hijackthis window.I tried it again, it said that there was a file called mglogs.zip on my desktop, and in the C drive. I followed the path, but it wan't there. I did find it elsewhere.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is both on your Desktop and in the root folder of your C drive as the instructions stated. I can see it in both locations in your logs.

    ----a-w 323,442 2016-07-03 00:18:34 C:\Users\admin\Desktop\MGlogs.zip

    -#---a-w 322,476 2016-07-03 00:24:27 C:\MGlogs.zip



    It also does not show any malware issues. You should run JRT as suggested and if still having problems I suggested posting in the Software Forum.
     
  5. cali k8

    cali k8 Private E-2

    ok, here is the JRT file, and THANK YOU!
     

    Attached Files:

    • JRT.txt
      File size:
      1.3 KB
      Views:
      3
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Since you are not having malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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