Office 2007 Pro will not install

I had Office 2000 Pro on my desk top computer, went to Ireland for a month, wifes cousin was on holidays from Ireland and looked after the office for us.

She had a problem of some kind with Office and decided to remove and reinstall for some reason, my son couldn't find the original disks and the cousins boyfriend installed a copy of Office 2007 Enterprise on the computer thinking he was doing a good thing but it wasn't a legal copy, after a couple of weeks I got a MS message that it wasn't a legal copy, so I uninstalled it.

Decided against re-installing 2000 Pro because I was getting used to 2007 look and feel so bought Office 2007 Pro.

The copy I bought ebay was fully sealed, contained 2 x CD's but when I insert disk 1 autorun doesn't run so the install doesn't even start.

Any advice would be appreciated...thanks in advance.

 

The copy I bought on ebay was fully sealed, contained 2 x CD's each with the Microsoft Hologram and the getting started book, it is not an academic or student version and has "licenced for noncommercial use up to 3 personal computers" printed on the back and has the product key and the Microsoft Certificate of Authenticity sticker.

When I insert disk1 autorun doesn't run so the install doesn't even start.

 

If you click "start/computer"and then double click on the DVD RW drive (normally E) then scroll through the files until you see Äutorun or Application exe and double click that it should start.

It just seems that your DVD RW is not picking up the autorun?

 

THanks for the reply..

If I put a disc into the CD drive D: i.e. the Windows XP Pro original disc, Autorun finds the disc straight away.

Doesn't appear to be a file named "Install" or "Setup" on the disc at all.

This is off Notepad – Autorun the Disc1 on Office Pro 2007.

[autorun]
OPEN=Autorun.exe
ICON=Autorun.exe,0

shell\configure=&Configure...
shell\configure\command=Autorun.exe.EXE

shell\install=&Install...
shell\install\command=Autorun.exe.EXE

If I try to run Autorun from the disc1 I get a small pale blue box 125mm square open with a message like "Please wait while setup prepairs the nessesary files" or similar, after perhaps 10 minutes this message appears in a box on the screen.

Setup Error

Setup cannot continue because a required file is either corrupted or not available. Run setup again from the original source disc or download location.

Does this help?

 

just a quick question, what happens when you put the second disk in..

 

Nothing

 

On the CD ther is the following folders/files;

(1) Access.en-us
(2) Admin
(3) Catalog
(4) Excel.en-us
(5) Infopath.en.us
(6) Office64.en-us
(7) Office.en-64
(8) Outlook.en-us
(9) PowerPoint.en-us
(10) Proofing.en-us
(11) ProPlus.WW
(12) Publisher.en-us
(13) Rosebud.en-us
(14) Updates
(15) Word.en-us
Autorun
Autorun
README

In the Office.en-us folder there is a file OfficeMUI which appears to be the installer but....

I get a message - ERROR 1713 Setup cannot install one of the required products for Microsoft Office shared MUI (English) 2007.

I really appreciate you patience, does any of this help in any way, don't hesitate to ask for more info.

 

could there be a problem with the disk itself. I know you said you got it off ebay sealed, but stranger things have happened.

How about putting it on another computer see if it runs but DO NOT ENTER THE SERIAL NUMBER

 

That's a thought...I will go to one of my sons to see if it runs and come back with the result.

There have been times in my life that I've felt like I'm a "Strange Things" magnet, so I discount nothing.

 

OK just back from trying it in another computer and it started up like it should.

So any suggestions is there a way to find whatever files ar missing and install them??

 

Switched off Zone Alarm and NOD32 Antivirus and Win fire wall is off.

 

OK thanks for all the input even tried the disc on another couple of computer fired up every time, tried all the microsoft help options didn't make a bit of difference so on a hunch I bought another DVD RW and problem is fixed.

Bit strange but I think the Office 2007 Pro disc1 is a bit dodgy because every other disc in the office that was tried in the old drive (approx 25) all fired up.

Thanks again.

 

I noticed that there was a setup.exe in the parent directory one level up from the MUI files you mentioned. I was also getting error 1713 - ran that setup and all went as expected.
rolleyes