Old Laptop. Can't Run Malwarebytes Anti-malware Software. Suspect Malware Inhibits It

Are you able to run ANY of the tools, sakoul?

• RogueKiller
• Hitman Pro
• TDSSKiller
• MGTools

 

Re run Hitman Pro, enable/activate the free trial and have it remove all that it finds.
Afterwards, see if the below programs will run:

• Malware Bytes
• RogueKiller

If they run, upload logs from each.
If they do NOT run, just continue on and do this:

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode. Any other mode is primarily used for troubleshooting and diagnostic purposes. You should look into some third party software to control start up's.

Also you are using Windows XP which is out of date and no longer supported by Microsoft and it is prone to having security issues now.

If you do not use Windows Messenger Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: Make sure you download the correct version for your PC. Only the correct version will work.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.
Download Fixlist.txt

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Then attach the below log:

• 
  
  
  • Fixlog.txt

Will Malware Bytes run now?

 

I had asked about Malware Bytes? Will that run now?

 

What about RogueKiller?

 

Well FRST removed some restrictions which I thought could have solved the running of Malware Bytes and RogueKiller, but obviously not.
Run a fresh scan with FRST like you did in post#7 and upload the latest log.

ALSO... do this: Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

No, you did the fix again, I just want you to run FRST normally, as I said, like in post#7. Do this:

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Now try and run this, then let me know if Malware Bytes runs afterwards.

https://www.malwarebytes.com/chameleon/

 

Hi, I think I'm seeing what the problem might be. Give me a little while and I'll post back with a fix...

 

NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.
Download Fixlist.txt

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs

• 
  
  • Fixlog.txt
  
  
  • C:\MGlogs.zip

Is Malware Bytes now able to run? What about RogueKiller?

• 
  

 

Part of th big problem I see is that the PC while bing old, just does not have enough memory nor enough free hard disk space. From the logs, you can see the below:

Code:

Time Zone	US Eastern Daylight Time	
Total Physical Memory	512.00 MB	
Available Physical Memory	95.82 MB	
	
	
Drive	C:	
Size	37.25 GB (39,999,500,288 bytes)	
Free Space	5.09 GB (5,469,413,376 bytes)	

 

Would this affect the running of RogueKiller, Chas?

From what I read with XP, at least 256mb of RAM is needed to run Malware Bytes. This user doesn't have enough for that... I'm not sure about RogueKiller...

 

Uninstall Malware Bytes using Revo Uninstaller

Now reinstall and see if it will run. Let me know.

 

It could be just too old of a PC and incompatible. See the below link:

http://www.techsupportforum.com/forums/f50/malwarebytes-error-0xc000001d-1019058.html

 

Use the link Chaslang provided.

 

Re run Hitman Pro, please (just a scan) and upload latest log.

 

Hitman log looks great.
When you re run Malware Bytes yet again, the way you did following Chaslang's link, does it still find anything when the scan is finished or not?
Is RogueKiller able to be run in Safe Mode? (It could just be as Chas says, this pc could be old and incompatible with the software) Let me know.

 

Run FRST one more time:

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

The logs are clean. Whatever is preventing RogueKiller from running I'm certain it isn't malware.

 

Yes, I am satisfied that malware is not the cause of RogueKiller not running...

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You are most welcome.