Old Man Slow Computer Full Of Junk - Malware. Logs Attached.

Hi there Labtec600,

I am reviewing your logs and will get back to you with a response shortly.

 

Please try using Revo Uninstaller (which is already installed) to remove Norton. Let me know how you get on.

Re run Hitman Pro, enable/activate the free trial, and let it remove all that it finds.

Give Malware Bytes a re run and let it remove anything else it may find.


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a235e1e3-6296-4710-af39-104a7faa6c7c} -> Found
• [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f236ca79-3123-4afb-9f74-e98117ad5625} -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same for these items on the Files tab...

• 
  
• [PUP][Folder] C:\ProgramData\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F} -> Found
• [PUP][Folder] C:\Program Files (x86)\Driver Detective -> Found
• [PUP][Folder] C:\Program Files (x86)\DriverUpdate -> Found

...and the same for this item on Web Browsers tab...

• [PUM.HomePage][FIREFX:Config] seuwu8ak.default-1440687892402 : user_pref("browser.startup.homepage", "http://home.tb.ask.com/index.jhtml

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Delete this:

• C:\Windows\system32\tasks\0615pizUpdateInfo

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now re run Hitman Pro again and attach the new log, we will see if anything remains.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!

 

Good morning!

Continue on with other instructions : - )

Also do this to try and remove Norton:

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

 

Those logs look good to me. Are you ready for final steps as I'm seeing nothing else to do?

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!