Only a single instance of this application can run

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Rick2561, Jul 2, 2014.

  1. Rick2561

    Rick2561 Private E-2

    Hi, I have some problem files and am not sure how or if to get rid of them. I did all your steps with the programs. Am attaching them here...

    Thank You
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your MGlogs.zip file is very incomplete. Did you have a problem running MGtools? Did you follow all instructions ( like disable UAC, disable protection software, use Right Click and Run As Administrator )? Did you wait for it to tell you it was finished before attaching the log?

    I'm not seeing too much in your logs thus far. Just some Sendori junkware. What are your exact problems?
     
  3. Rick2561

    Rick2561 Private E-2

    I think the UAC is always disabled. I have it on the Never option. Embarrassingly I dont have protection software. I can run it again but it did say it was finished and told me where to find it. I am unable to run a game that I was pelaying. It is more than one game, I tried several... It opens it in the task manager but Im not seeing it. When I click on it again it says its already open.

    I just had another issue with rocket taking over the browser but I am hoping that is fixed.

    Gonna run MGTools again right now
     
  4. Rick2561

    Rick2561 Private E-2

    Hi, Is this one better? Attached
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    For problems with your games you should post in the Software Forum.

    Uninstall the below program
    PureLeads

    Then reboot your PC and after reboot do the below.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  6. Rick2561

    Rick2561 Private E-2

    Hi, Still not launching game and getting updates, still saying Only a single instance of this application can run
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As stated before this may not be a malware problem.

    I still see PureLeads installed and running. Did you forget to uninstall it as requested in my first step? Or did you have some problem trying to uninstall it? We need to get this uninstalled just to be sure that it is not somehow causing your problems.

    Also what is that S-Bar stuff that I see installed?
     

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