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Opened Email Virus

Discussion in 'Malware Removal' started by aaronsounds, Aug 14, 2005.

  1. aaronsounds

    aaronsounds Private E-2

    My friend emailed me a link as a joke and when I opened it up, my mouse pointer changed. I was able to get the pointer to change back after a restart, but the file is still sitting in my control panel. How do I remove it if all of the edit and right click properties are blocked.
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What file is sitting in Control Panel? Have you looked in Add/Remove programs for anything suspicious?

    If you believe you have malware issues, follow our standard cleaning process given below.

    Please follow the steps below:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

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