Outlook 2007 changes login credentials automatically.

Discussion in 'Software' started by csingsaas, Aug 21, 2008.

  1. csingsaas

    csingsaas Private E-2

    I have run into a problem that I have no idea how to troubleshoot. We have configured an Outlook 2007 client on a workstation that is located in one of our retail stores. Every 3 weeks or so I get a call from them saying that they are not able to receive email.

    They receive an error from the incoming mail server.

    When I look at the settings two fields have been changed.

    1) The incoming name server is changed from "mail.usinternet.com" to "localhost".

    2) The username is changed from "corren" to "corren/mail.usinternet.com".

    When I make the change to set the incoming mail server back to mail.usinternet.com and the username to corren it works.

    Every time they have problems, this is the change I notice that has been made. I am 98.99999% certain that it is not a case of an employee changing the settings.

    How does this happen? It seems to happen on it's own.
     

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