packed.generic.200 virus cannot remove

Hello, I have a computer with the packed.generic.200 virus & have followed all the XP instructions to delete it. I am attaching all logs. I have run Malwarebytes & Spybot in safe mode & nothing was detected. I rebooted in normal mode & within minutes Norton is popping up with the virus & that the file was not deleted. Please help.

I appreciate your assistance.

 

Hi nicole,

This is Mike from the Norton Authorized Support Team.

What Norton product and version do you currently have installed? Please let me know, as you may be eligible for a free update.

This particular infection has been included in the definition files since November of 2008. If you have not already done so, open your Norton product and manually run LiveUpdate to ensure that you have the latest definition files applied. If any updates are installed, restart your computer and then manually run LiveUpdate again. Restart a second time if any more updates are installed.

The infected files may be present in one of your restore points, so carefully follow the instructions in the following document to temporarily disable System Restore and configure your Norton product to do a "Full System Scan."

Removal instructions for Packed.Generic.200

You also mention that you have Spybot installed, and while Spybot will work fine alongside a Norton product, you need to make sure that both the "Tea Timer and SDHelper" functions in Spybot are disabled, as they can cause a conflict with Norton. You can access and disable these functions by opening Spybot, click on the "Mode" menu and then choose "Advanced mode." Next, select "Tools" on the left side, choose "Resident" and make sure that both boxes are unchecked.

Please try this process and let me know which Norton product you are using and also the outcome after you follow the instructions for the removal of the infection.

Thank you,
Mike

 

It is Norton 2009 & I did use live update to ensure the latest virus definitions were installed. I also did not install the TeaTimer portion of the Spybot product based on your online instructions. I have another laptop which prompted me that a free upgrade was available but I have not seen that message pop up on this laptop with the virus. I will check with Norton to ensure I am completely up to date. Seems (based on Symantec's instructions) that it was an easy one to get rid of - that is what was puzzling me. Thank you so much for the reply & I will let you know what I find out.
Nikki