painfully slow browsing

I have accomplished all the steps in the pre-hjk this instructions.
Do I need to upload the AVG file?
Thanks,
BW

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

I'm attaching log files after folllowing your instructions.
The Panda scan took about two hours. I'm beginning to wonder if I have a hardware issue. The AVG scan found nothing, so I'm not including that file.

Thanks for your help.

Bryan
part two to follow

 

You need to rename HJT to "analyzethis.exe" and run it again, attach a fresh log once renamed.

Also, still awaiting the other logs. Will check back shortly.

 

Here are the remaining logs. I renamed HJT, but the log still titled hijackthis. I changed the name of the file in addition to changing the name of the program.

Bryan

 

Okay! Please attach fresh logs from ShowNew & GetRunKey.

 

Here you go,

Thanks,
Bryan

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 4:
Next, we need to remove a bad service…

• Now Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to srvss safe (srvss)
• Then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pastesrvss into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Step 5:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 6: Begin here after rebooting from Step 5!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 7:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 8:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Here's the first of two replies.
So far, no relief as pages take over 30 sec to load.
BW

 

Here's the avenger log
BW

 

Go into Add/Remove Programs and uninstall Viewpoint Media Player if found.

Next have HJT fix the below entry...

Reboot once completed and let me know how things are running.

 

BJ,
Thanks for your help, but I think there is something else going on. I might try upgrading to IE7. If that dosen't work, I think I'll wipe the HD clean and reinstall windows.

\I included the HJT log that I scanned before removing the reboot.exe file.

Both viewpoint and this reboot file were present and removed.

Bryan

 

Here's the hjt file.

 

Here's the hjt log after removal.
BW

 

Your log looks good, what problems are you having? Is the browser slow or the internet?

 

BJ,
I upgraded to IE7 and still the browser takes over a minute to load and display. Surfing is similarly slow. This seemed to occur rather suddenly, so I'm going to have the memory tested, although I am not getting BSOD or freezing. This laptop is running WinXP Pro with 320K Ram. I know it needs more but like I said there was a dramatic change in browser performance a few weeks ago. There is ample disk space, so I don't know where else to look if malware is not the culprit. If memory is OK, I think I'll wipe the HD clean and re-install windows.

If you have less intrusive suggestions, feel fee to pass them along.

Thanks again for your efforts.
Bryan

 

I would try the Software Forum as your logs show nothing malicious.

Have you tried another browser like Mozilla?

If you like you can attach fresh logs just to be sure nothing is there.