PC problem, MBR infection or other

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jizaref1, Nov 23, 2010.

  1. jizaref1

    jizaref1 Private First Class

    So my PC is having some issues. Last year I had a MBR infection which you guys helped me through - thanks! I have been running NOD32 and updating regularly, in addition to running updated SuperAntispyware and MBAM regularly.

    Recently my computer would not turn on at all so I replaced the internal power supply successfully. But now the computer has lost functionality and I don't know if it is hard drive damage or infection. It starts up then stalls at the end of startup, and system services including networking are not functioning. Even in Safe Mode it does not work.

    Since this was a symptom of the MBR infection last time I booted to the Recovery Console and ran FIXMBR but the symptoms are still about the same.

    So I methodically worked through the XP READ ME from your website as best as I could.

    SAS was run, but without internet connectivity it might not be the most updated file copy.

    MBAM gives me an error message and I cannot run, install or uninstall it.

    Combofix worked, but the recovery console needed to be installed manually from the Windows XP installation CD so it might not be the most updated copy.

    MGtools stalls during scan. I let it sit for about an hour but it is hung up at checking DNS so I attached the log up to that point as it cannot go any futher.

    Looking forward to your input and assistance.

    Thank you
    Jeff
     
  2. jizaref1

    jizaref1 Private First Class

    oops I forgot the logs, here they are.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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