PC Tools AV install error

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Lernatix, Jun 28, 2008.

  1. Lernatix

    Lernatix Private E-2

    I followed the great malware guide you have,
    http://forums.majorgeeks.com/showthread.php?t=139313
    thankyou, it worked wonders. ;)

    However, afterwards I tried to install Pc Tools Anti-virus as suggested.

    I keep getting an error about TrendMicro PcCillin still installed. :cry

    I un-installed that AGES ago, any tips on what to do? :confused
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Then it is quite possible that you did not get it uninstalled properly. If you had any processes disable with MSconfig or another startup manager, the uninstall may have been incomplete. Also if you were having malware issues, it is possible that malware or even another program caused the uninstall to be incomplete. When you uninstalled it, did it ask for a password and did you supply it? Did you use their builtin uninstaller or did you use Windows Uninstaller. You need to use TrendMicro's uninstaller. Have you seen the below?

    https://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1037352&id=EN-1037352

    You can get the tool and read more here: http://www.support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=2530&appId=1

    You should run the below and attach the log and I will check for anything obvious.

    Using MGtools
     
    Last edited: Jun 28, 2008
  3. Lernatix

    Lernatix Private E-2

    OK will do, I have tried 'Avast!' and it works fine, so no hurry. ;)
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I see no signs of TrendMicro in those logs, but that does not mean it does not appear in place in your registry which is what PC Tools could be seeing. Since you have Avast installed, perhaps you should just stick with it.
     

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