Persistant CPU peak

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by besure, Feb 3, 2005.

  1. besure

    besure Private E-2

    Hello, a couple of weeks ago you guys did an awesome job of helping me get rid of some persistant spyware. I have been following your advice and seem to have been pretty clean ever since. Thanks Again! Now I appear to have a different problem that I can't seem to nail down. Every couple of minutes I get a peak in my CPU usage that lasts up to 10-20 seconds. Everything freezes then releases and all is ok for another few minutes. Very frustrating when I'm trying to work! I've rerun all the scans and tools that you walked me through before, but nothing seems to make a difference. Any ideas??

    Thanks
    Frustrated to besure!
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Bring up Task Manager by pressing CTRL-ALT-DEL simultaneously and then click Processes.

    Which process or processes are spiking when this happens? If not malware, it could be a virus or spyware scanner type program. Let's find out.
     
  3. besure

    besure Private E-2

    It's kind of hard to catch. When I want to try the task manager, everything is frozen. I've left it running on top of my application and just monitored as I work to see what jumps to the top when I have it sorted by CPU usage. It seems to be either services.exe, airplus.exe, and iexplore.exe uptop the most. When my system 'hangs' the task manager freezes as well for a second and it seems to vary as to what pops to the top, but hard to tell as everything jumps for a split second and realigns when the spike stops.

    Thanks
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     
  5. besure

    besure Private E-2

    Here is my Hijack This log after rerunning the tasks in the Read Me First outline.

    Thanks for your help...
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Is this your ISP's IP address.

    216.251.128.9 = [ cache02.sohoskyway.net ]
    OrgName: SOHO Skyway
    OrgID: SOSK
    Address: 1000-701 W. Georgia
    City: Vancouver
    StateProv: BC
    PostalCode: V7Y-1G2
    Country: CA
    NetRange: 216.251.128.0 - 216.251.159.255
    CIDR: 216.251.128.0/19
    NetName: SOHO-SKYWAY
    NetHandle: NET-216-251-128-0-1
    Parent: NET-216-0-0-0-0
    NetType: Direct Allocation
    NameServer: NS1.SOHOSKYWAY.NET
    NameServer: NS2.SOHOSKYWAY.NET
    Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
    RegDate: 1999-11-16
    Updated: 2002-02-11
    TechHandle: ZS197-ARIN
    TechName: SOHO Skyway
    TechPhone: 1-604-482-1222
    TechEmail: abuse@sohoskyway.net

    When did these problems start?
    Try the following:
    Press CTRL-ALT-DEL simultaneously to bring up Task Manager and use it to end the below processes one at a time and see if ending any of them impacts this problem:

    qttask.exe
    realsched.exe

    gcasServ.exe
    gcasDtServ.exe

    brsvc01a.exe
    brss01a.exe
    Brmfrmps.exe
    InCD.exe
    Autolaunch.exe
    AppServices.exe
    hpqcmon.exe
    hpgs2wnd.exe
    pptd40nt.exe
    hpgs2wnf.exe
    Acrotray.exe
    SmartUI.exe
    ONENOTEM.EXE


    Let me know if any of these appear to impact your CPY useage problem.
    After terminating all of these you will need to reboot to get the running again but first complete the below.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab

    After clicking Fix, exit HJT. Now reboot.
     
  7. besure

    besure Private E-2

    No, that's not my ISP. It was the ISP of my old workplace and I used to use my laptop in there once in a long while. I'm not there at all anymore.

    I'll try removing the processes as you've indicated and let you know how it works.

    Thanks again...
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! And if you no longer work at that place, have HJT fix the below line too:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{8C60DF55-01B5-48AA-B268-51C24D053DA6}: NameServer = 216.251.128.9,216.251.128.8
     
  9. besure

    besure Private E-2

    I've worked through the process removal list as you suggested. It appears that gcasServ.exe and gcasDtServ.exe may have made a bit of a difference. I think they are for the Microsoft Beta Spam application. Should I remove that? I'm not sure, but I think the problem became more noticeable about a week ago which is several weeks after I installed the Microsoft Beta.

    I have also removed the 2 hijack this items you indicated. Is there anything else that you think could be problematic?

    Thanks,
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That is Microsoft's Antispyware program. At this point, I would not use it. It detects to many false positives and has other problems too. Just use the items we recommend like Ad-Aware SE, Spybot S&D and SpywareBlaster. How much of a difference did shutting it down make.
     
  11. besure

    besure Private E-2

    I've removed it, then ran Registry Mechanic to get rid of all the stuff that was left behind... I still seem to have my CPU peaks. Any more ideas or am I doomed to suffer.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What do you mean by peaks? How high, how often and how long do they last?

    Try repeating the process killing procedure to see what could be next?

    One other step to check, unplug your connection to the internet (physically unplug it). Do you still see peaks?
     

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