persistent malware - hijack this log

Hi and Welcome


Your log doesnt show much, but then hijackthis is not the best all round application to highlight malware as its limited in what it scans and finds, so please do run the below and attach all the logs requested, even if they say they found nothing.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Sorry but we need all six of the logs to help you! That is why they are all in the procedure.

 

If CounterSpy has been used in the past, it may have passed the trial period which means it will not remove anything. Also you must remove the malware at the time of the scan! Some people seem to have problems using it, I don't know why! I have run the trial on a few dozen PCs myself and never had a problem getting it to fix problems. It really is not that complicated. But as I said, if the trial has expired, it will not work. Thus as recommended in the READ ME, AVG Antispyware should be used instead.

 

Re: ...and the last 3 logs

You really do no show that much to worry about. Just a few minor things to do!

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03
Mozilla Firefox (1.5.0.9)

Then install the current version of FireFox from: Mozilla Firefox


Okay now uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Also delete the below malware folder!!
C:\Documents and Settings\Bren\Application Data\Torrent101


How is everything working?

 

Cookies are not problems! Read step 11 of the link given below in your final steps!

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

Not necessary. You have no malware to be concerned with.

We are working on a way to setup donations that can be sent to charity but we don't have that in place yet. Some of us do have PayPal accounts though.

 

You're welcome. The answer lies in the log itself. They are not problems. They are for your Dell AIO 810 printer.

Also it just says they are potentially unwanted tools. It does not say they are rootkits.