Please help - Cannot remove Trojan Spyware - Belived to be Virtumonde - Thank you!

Hi

I'm a newbie to the board so apologies for coming right in with a problem, I was recommended to this site by a friend.

I seem to have picked up a strange virus/spyware/trojan bug, I think its Virtumonde.

I am running XP Pro Media Center edition

I have licenced copies of Norton 360 and Spy Sweeper running

I have 3 symptoms

1 - Internet Explorer (using version 6) keeps creating pop up's. These seem to appear randomly, 1/2 the time they are blocked by Norton or Spy Sweeper, the rest open up

2 - My machine will not let me do a Microsoft Windows update. I have the red shield in the corner, I cannot switch on automatic updates and when I try to do a manual one I get an error

3 - My machine is running slightly slower than normal, only noticable when on the web

I have run several scans in Norton and Spy Sweeper. They usually detect something, then remove it, I re-boot - No change. I have tried scanning in safe mode and with system restore switched off. I have tried a couple of programs off the web (Trojan Remover and Spybot) Again they remove the infection but once I reboot it's back!

I'm not dumb when it comes to PC's but this has me totally stumped!
I've tried some of the useful guides on other treads on this forum, none have worked

If somebody could please give me a hand I would be enterally thankfull!

Let me know what you need me to do to help

I will attach my logs shortly

Thanks in advance

Paul

 

Re: Please help - Cannot remove Trojan Spyware - Belived to be Virtumonde - Thank you

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Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

[/FONT][FONT=Verdana, sans-serif]Read & RUN ME FIRST Before Asking for Support[/FONT]

 

Re: Please help - Cannot remove Trojan Spyware - Belived to be Virtumonde - Thank you

Hi

It would seem I am all clear now, I followed your instructions again and this time it worked. (Only snag was whatever I had infecting me blocked SpyBot from updating)

Guys, thank you for taking the time to make such clear and easy to follow instructions

I for one apprechiate all your efforts and can't thank you enough for helping me resolve this

I will keep an eye on this forum and if I can ever help out I will

Thanks again

Paul