Please help -- malware/trojan infestation!

Welcome to Majorgeeks!

Well actually you picked up more than one infection. On a quick glance thru your logs I see at least 6 infections.

This will take a few iterations, so let's get started.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Run this ViewpointKiller to remove Viewpoint Media software.

Uninstall the below software:
J2SE Runtime Environment 5.0 Update 4
CounterSpy <-- it is only a trial and we are finished with it now
Outerinfo <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment


Now attach the below new logs and tell me how the above steps went.

1. Combofix
2. GetRunKey
3. ShowNew
4. HJT

We still have a bunch to do so don't be alarmed if you still see problems. We will get it all soon.

 

Actually it said you were missing and EXE file. rundll32.exe to be exact. You need to replace this file. Let's see if we can locate one on your PC.

Click Start and select Search
Now Select "All files and folders"
Enter the rundll32.exe in the "All or part of the file name:" box
Now select "More advanced options"
Make sure the following check boxes are checked:

• Search system folders
• Search hidden files and folders
• Search subfolders

Then click the Search button. Tell me where you find matches. There may be a few.

 

After you post the results from the search in message number 6, continue with the below.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to COM+ Messages
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winuqw32.dll once and then click the kill button. After you have killed all of the winuqw32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
ddabb.dll
xxyyawt.dll

Next double click on explorer.exe and again click once on each instance of winuqw32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
ddabb.dll
xxyyawt.dll

Next double click on iexplore.exe and again click once on each instance of winuqw32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
ddabb.dll
xxyyawt.dll

Now just exit Process Explorer.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\Program Files\Common Files\{606A9EA4-069B-1033-0326-060511240001}\Update.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {41B07E95-F847-4738-B9E0-F1E9F5324797} - C:\WINDOWS\system32\ddabb.dll
O2 - BHO: (no name) - {7DA39570-5FD2-4f18-94B4-20730CB3F727} - C:\WINDOWS\system32\jefuriom.dll (file missing)
O2 - BHO: (no name) - {B810FAA9-AA2C-4332-8486-FF7D81DD842B} - C:\WINDOWS\system32\xxyyawt.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DllRunning] rundll32.exe "C:\WINDOWS\system32\tvbacabs.dll",setvm
O4 - HKLM\..\Run: [{606A9EA4-069B-1033-0326-060511240001}] "C:\Program Files\Common Files\{606A9EA4-069B-1033-0326-060511240001}\Update.exe" mc-110-12-0000272
O4 - HKLM\..\Run: [CTDrive] rundll32.exe C:\WINDOWS\system32\drvjas.dll,startup
O20 - Winlogon Notify: ddabb - C:\WINDOWS\system32\ddabb.dll
O20 - Winlogon Notify: winuqw32 - C:\WINDOWS\SYSTEM32\winuqw32.dll
O20 - Winlogon Notify: xxyyawt - xxyyawt.dll (file missing)
O23 - Service: COM+ Messages - Unknown owner - C:\WINDOWS\system32\svchosts.exe" -e mc-110-12-0000272 (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Documents and Settings\Tim Hurley\Local Settings\Temporary Internet Files\Content.IE5\9O1IB923\mulbin32[1].exe
C:\Documents and Settings\Tim Hurley\Local Settings\Temporary Internet Files\Content.IE5\AMVZ27K1\antzom[1].exe
C:\Program Files\Outerinfo\OiUninstaller.exe
C:\Program Files\Common Files\Yazzle1162OinUninstaller.exe
C:\Program Files\Common Files\{606A9EA4-069B-1033-0326-060511240001}\Update.exe
C:\WINDOWS\system32\wnsintcc.exe
C:\WINDOWS\system32\ddabb.dll
C:\WINDOWS\system32\drvjas.dll
C:\WINDOWS\system32\khffefg.dll
C:\WINDOWS\system32\tvbacabs.dll
C:\WINDOWS\system32\winuqw32.dll
C:\WINDOWS\system32\zwpa.dll
C:\WINDOWS\system32\bbadd.ini
C:\WINDOWS\system32\bbadd.bak2
C:\WINDOWS\system32\bbadd.bak1
C:\WINDOWS\system32\sbacabvt.ini
C:\WINDOWS\system32\xxyyawt.dll
C:\WINDOWS\system32\svchosts.exe

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folder and delete if found:
C:\Program Files\Common Files\{306A9EA4-069B-1033-0326-060511240001}
C:\Program Files\Common Files\{606A9EA4-069B-1033-0326-060511240001}
C:\Program Files\Outerinfo

Now run Ccleaner

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Tim Hurley\Local Settings\Temp

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Please attach a copy of that SmitFraudC.zip file here to your next message. I'm not sure why Spybot is deleting rundll32.exe. It is not normally infected.

Which version of Spybot's Detections files are you running?

Run HJT and fix the below line:
O20 - Winlogon Notify: winuqw32 - winuqw32.dll (file missing)

Also delete the below file (use safe mode or use Killbox....whatever is necessary to delete it):
C:\WINDOWS\system32\ejpboker.dll

 

Not useful! I only need a log after you fix it to see that it was successfully fixed. You already posted one from before fixing it.

I scanned the file with 29 malware/virus scanners and they all say it is clean:

Code:

[COLOR=black][FONT=Verdana]STATUS: FINISHED  [/FONT][/COLOR][COLOR=black][FONT=Verdana]Complete scanning result of "[B]rundll32.exe[/B]"[/FONT][/COLOR]
[COLOR=black][FONT=Verdana]received in VirusTotal at 01.11.2007, 18:23:54 (CET).[/FONT][/COLOR]
 
[SIZE=3][FONT=Times New Roman]Antivirus                     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]Version                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]Update              [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]Result[/FONT][/SIZE]
[SIZE=3][FONT=Times New Roman]AntiVir                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]7.3.0.21                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.09.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Authentium                  [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.93.8                   [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Avast                          [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.7.892.0              [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]12.30.2006       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]AVG                          [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]386                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]BitDefender                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]7.2                         [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]CAT-QuickHeal         [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]9.00                       [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]ClamAV                    [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]devel-20060426     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007       [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]DrWeb                       [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.33                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]eSafe                          [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]7.0.14.0                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]eTrust-InoculateIT      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]23.73.111             [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]eTrust-Vet                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]30.3.3319              [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Ewido                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.0                         [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Fortinet                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]2.82.0.0                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007         [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]F-Prot                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]3.16f                     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007         [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]F-Prot4                     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.2.1.29                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Ikarus                       [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]T3.1.0.27               [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.09.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Kaspersky                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.0.2.24                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]McAfee                   [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4936                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Microsoft                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]1.1904                   [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007         [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]NOD32v2               [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]1971                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007         [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Norman                    [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]5.80.02                 [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Panda                       [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]9.0.0.4                  [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Prevx1                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]V2                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Sophos                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.13.0                  [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]Sunbelt                      [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]2.2.907.0             [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.05.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]TheHacker                [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]6.0.3.147             [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]UNA                        [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]1.83                     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007         [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]VBA32                     [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]3.11.2                  [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.10.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]
[SIZE=3][FONT=Times New Roman]VirusBuster               [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]4.3.19:9               [/FONT][/SIZE][SIZE=3][FONT=Times New Roman]01.11.2007        [/FONT][/SIZE][COLOR=#739999][SIZE=3][FONT=Times New Roman]no virus found[/FONT][/SIZE][/COLOR]

I suggest you run Spybot and click Recovery and locate the Smitraud.C entry and select it and restore it. I still don't know why Spybot would remove this and also don't understand why your system did not immediately restore it since it is a file protected by the operating system. Now look in c:\windows\system32\dllcache for a file named rundll32.exe or a similarly named file and tell me what you find now.

See if your problems are gone now! Also uninstall those programs I had told you to uninstall back in message # 3 (that include CounterSpy).

 

Okay looking better!

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now delete the below remnant folder from CounterSpy:
C:\Documents and Settings\Tim Hurley\Local Settings\Application Data\Sunbelt Software

Now reboot!

How are things working now?

 

You're welcome!

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!