Please help me fix my Laptop problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by yazzie0, May 17, 2013.

  1. yazzie0

    yazzie0 Private E-2

    I have been having an ongoing situation with my laptop and I cannot seem to fix it. It constantly freezes on most of the programs I open. Adobe Reader and acrobat are always showing the "not responding" message. Firefox freezes. Microsoft word takes forever to load. In fact most of the software I have on my laptop if they happen to open take very long to function and sometime just crash on me. As for starting the laptop and closing it -I find myself getting up to finish other tasks while it is loading up or closing down. I am continuously checking for malware and virus infections but nothing dramatic seem to have shown up. I have IOBit, Hitman Pro, Malawarebytes and Super Antispyware loaded on the system. I use Comodo Firewall and Avira free antivirus. I have tried the programs Microsoft suggested as I thought maybe I had a Windows problem but it seem not to be the case. Could you please assist me? :cry :tired

    Thank you
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  3. yazzie0

    yazzie0 Private E-2

    Hi

    Sorry to take so long to get back. I have not been the best and didn't trust myself till my head was clearer. Guess the stress over trying to fix the laptop got to me :-o. I have attached the logs of my scans and I find my computer still runs very slowly in starting up and shutting down and when I need to change the user. So far the freezing seems to have stopped and I am now able to get on to various websites and my search engine a lot quicker. Thanks for looking into my problem. Maybe my scan reports may tell you a bit more about what is going on in the start up and shut down process.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No logs were attached.
     
  5. yazzie0

    yazzie0 Private E-2

    :-o Very sorry about that. I was very careful to follow instructions except there must have been a button I forgot to press. So hopefully I will be able to make it happen this time. I have been testing the laptop in the meantime and it has been going well except for the slow starting up and closing down problem still existing. Also whenever I want to view a PDF file after the first couple of seconds the program freezes up Adobe reader and Acrobat. And now the latest thing that has happened in the last one hour is that the sound system has stopped working, I have tried everything and nothing works. I hope this time I have been able to do the attachments correctly but I can't be sure as I can't hear what your demo says. Somehow the attachments I added look like there is something wrong with the way I have done them :(.
    Thanks

    View attachment RKreport[1]_S_05272013_02d1014.txt

    View attachment mbam-log-2013-05-27 (10-54-51).txt

    View attachment TDSSKiller.2.8.16.0_27.05.2013_11.25.53_log.txt

    View attachment HitmanPro_20130527_1203.log

    View attachment MGlogs.zip
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    None of this appears to be related to malware as your logs are basically clean. You just have some general junk we will cleanup below.

    You just seem to be installing lots of programs that are using up lots of resources during startup and shutdown.

    Two other observations which are not what I consider best practices:
    • You are saving download in the Program Files (x86) folder. This folder should only contain installed application that have been installed. Not the installers for them. Save them some where else. Malware will put files here.
      Code:
      ----a-w         4,346,816 2013-05-26 21:55:12  C:\Program Files (x86)\ccsetup401.exe
      ----a-w            50,477 2013-05-26 21:52:16  C:\Program Files (x86)\Defogger.exe
      ----a-w        21,289,608 2013-05-19 18:06:28  C:\Program Files (x86)\Firefox Setup 21.0.exe
      ----a-w        17,631,160 2013-05-06 16:05:42  C:\Program Files (x86)\hdclone.4.3.2.fe.en.exe
      ----a-w        18,701,824 2013-05-15 20:48:10  C:\Program Files (x86)\install_flash_player_11_plugin.msi
      ----a-w       117,814,440 2013-03-16 04:19:32  C:\Program Files (x86)\setup_2.0.41.0_htc.exe
      ----a-w        28,503,968 2013-03-17 06:10:13  C:\Program Files (x86)\TuneUpUtilities2013_en-US.exe
      ----a-w         1,625,872 2013-03-17 03:12:23  C:\Program Files (x86)\uktv.exe
      ----a-w         7,073,399 2013-03-14 15:11:21  C:\Program Files (x86)\webbuilder8.zip
      
    • You are storing way too many things in your C:\ root folder. Many of them are large files too. Malware also save things here and I believe that save lots of files/folders here can also cause a slow down in performance. Remove all the files you put ( not system files ) in your root folder. In fact a tool a will be having you run down below is likely going to delete some of them so you may want to move things you need to keep now. You also are creating lots of folder here too for things you download. Also a bad idea. The root folder should not be used for general purpose storage. Make a Downloads folder and store/save things there ( each in there own appropriately named subfolder ). The below all look like malware and are prone to being deleted
      Code:
      ----a-w           398,336 2013-05-19 18:25:27  C:\regedit.exe   [COLOR=red][B]<< especially a Windows System File here!!!!  Only malware puts system files in incorrect locations[/B][/COLOR].
      ----a-w           392,840 2013-05-01 01:38:27  C:\rootsupd.exe
      ----a-w         3,440,808 2012-12-28 02:41:41  C:\sp750_bios_w280.exe
      ----a-w        10,105,584 2013-05-03 05:19:32  C:\tc00091600p.exe
      ----a-w        22,405,568 2013-02-27 21:34:39  C:\tc00126300i.exe
      ----a-w        55,288,600 2013-05-03 05:17:22  C:\tc00369200h.exe
      ----a-w        28,413,032 2012-12-28 02:16:39  C:\tc00384500f.exe
      ----a-w         8,190,744 2013-02-27 23:26:46  C:\tc00410000a corel digital studio patch v1.5.10.355.exe.part
      ----a-w        90,612,056 2012-12-28 03:43:14  C:\tc30268300s.exe
      ----a-w        14,411,000 2013-05-03 05:24:10  C:\tc30271100b.exe
      ----a-w        10,003,936 2012-12-28 03:45:54  C:\tc30411700a.exe
      ----a-w        10,968,032 2012-12-28 02:31:44  C:\tc40141200j.exe
      ----a-w           180,736 2004-05-29 15:33:11  C:\TeachHTML.exe
      ----a-w             1,211 2013-05-21 22:12:17  C:\temp106.bat
      ----a-w             1,211 2013-05-21 12:56:00  C:\temp502.bat
      ----a-w             1,211 2013-05-19 15:26:09  C:\temp595.bat
      ----a-w            75,792 2011-03-24 05:43:44  C:\tinstall.exe
      ----a-w         1,307,264 2011-03-24 05:43:48  C:\tinstallwb.exe
      ----a-w             4,824 2011-03-24 05:43:12  C:\tinstallwb.exe.ini
      ----a-w           354,016 2013-01-23 06:07:14  C:\unmsjvm.exe
      ----a-w        22,912,657 2012-10-24 08:59:07  C:\vlc-2.0.4-win32.exe
      ----a-w        19,788,784 2012-10-24 08:31:57  C:\vsoConvertXtoDVD4_setup-regnow_13776.exe
      ----a-w         1,137,664 2010-01-26 21:26:12  C:\WBDJA44I.DLL
      ----a-w            86,016 2009-12-17 08:06:38  C:\WBTOS45I.DLL
    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\ProgramData\BrowserProtect
    C:\Users\Yasmin\AppData\Local\Temp\launchie.vbs
    C:\ProgramData\McAfee
    C:\windows\SysNative\drivers\50308179.sys
    C:\windows\SysNative\drivers\85179796.sys
    C:\windows\tasks\DriverUpdate Startup.job
    C:\windows\tasks\GoogleUpdateTaskMachineCore.job
    C:\windows\tasks\GoogleUpdateTaskMachineUA.job
    C:\windows\tasks\ParetoLogic Registration.job
    C:\windows\tasks\SpeedyPC Registration3.job
    C:\windows\TEMP\*.*
    C:\Users\Yasmin Finlay\AppData\Local\Temp*.*
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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