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Please help me with flash player problem

Discussion in 'Software' started by supermom, Apr 30, 2012.

  1. supermom

    supermom Private E-2

    HI I am unable to use flashplayer for anything on any browser on any website. Firefox says plugin is required but it will not download at all and i ran all the steps in the readme first protocol from the virus malware forums and when i posted the logs I was told there was no malware or virus detected so now I am looking to you for some suggestions. Thanks so much :)
     
  2. Colemanguy

    Colemanguy MajorGeek

    if you go to your control panel and then add remove programs, do you see the flash player listed still? Try uninstalling it from there, rebooting, then redownloading flash player from adobe.
     
  3. supermom

    supermom Private E-2

    Hi
    Thanks for the idea I did try that but when i try to reinstall it will not let me it says :

    Problem

    You are having problems with downloading or installing Flash Player in Windows. Then the troubleshooting says uninstall and reinstall. Super...SubInACL (SubInACL.exe)
    Also in the troubleshooting steps on adobe it says to run the above but it would not download either.
    Help!
     
  4. pwillener

    pwillener MajorGeek

  5. supermom

    supermom Private E-2

    Ok I followed all the steps from adobe and still nothing. I have windows 7 home prem OA . Running on a dell inspiron that is two months old.
    Thanks
     
  6. pwillener

    pwillener MajorGeek

    Can you see the Flash animation at http://www.adobe.com/software/flash/about/ ?

    In the Firefox address bar type
    Code:
    about:plugins
    does it show you Shockwave Flash as an enabled plugin?

    What files do you have in
    • C:\Windows\system32\Macromed\Flash ?
    • C:\Windows\syswow64\Macromed\Flash ?

    P.S. can you also list the contents of the FlashInstall.log files from both folders above?
     
  7. supermom

    supermom Private E-2

    Yes it is there and enabled and there is also this which I think caused the whole problem and I cannot seem to delete it from my plugins.
    GamingWonderland Installer Plugin Stub

    File: NPgtEISb.dll
    Version: 1.0.0.1
    GamingWonderland Installer Plugin Stub for 32-bit Windows

    MIME Type Description Suffixes
    application/x-gt-gamingwonderlandpluginei GamingWonderland Installer Plugin Stub gti
     
  8. supermom

    supermom Private E-2

    C:\Windows\syswow64\Macromed\Flash ?
    Flash
     

    Attached Files:

  9. _nullptr

    _nullptr Major Geeky Geek Geek

    I suggest you return to the malware forum. After perusing your logs their are a number of things that have been overlooked.

    regards and best of luck. :)
     
  10. supermom

    supermom Private E-2

    Thank you I will try again :)
     
  11. pwillener

    pwillener MajorGeek

    Thank you for the FlashInstall.log file. From the contents I can see that you did not do a full clean install (the FlashInstall.log file should have been deleted in the process, but it still contains old entries from January).

    Please come back here when you are cleared in the malware forum. There may be some permission problems that may also need to be fixed.
     
  12. _nullptr

    _nullptr Major Geeky Geek Geek

    From the Malware forum I see that Firefox was completely uninstalled and reinstalled.
    The directory c:\program files (x86)\GamingWonderlandEI and all of its contents also needs to be removed.
     
  13. supermom

    supermom Private E-2

    I tried again to do a clean install here is the file Thank you for helping me :)

    =O====== M/11.2.202.233 2012-05-02+21-08-36.483 ========
    0000 00000010 "C:\Users\Corrie\Downloads\install_flash_player_64bit (1).exe"
    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
    0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0009 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0011 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0012 [W] 00001036 Software\Opera Software/Plugin Path 2
    0013 [W] 00001036 Software\Opera Software/Plugin Path 2
    0014 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_2_202_233.dll
    0015 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_233_Plugin.exe
    0016 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0017 00000011 1
    =X====== M/11.2.202.233 2012-05-02+21-08-50.225 ========
     
  14. supermom

    supermom Private E-2

    P.S.
    I did manage to delete the gaming wonderland file you mentioned _nullptr, Thank you for pointing it out. Still no luck though. I'm sorry this is so frustrating for me and probably so simple for you all!
     
  15. pwillener

    pwillener MajorGeek

    Thank you for the new FlashInstall.log; this time everything looks perfectly normal!

    But you are still unable to use Flash Player? Can you see the Flash animation and version information at http://www.adobe.com/software/flash/about/ ? If not, what do you see instead?
     
  16. _nullptr

    _nullptr Major Geeky Geek Geek

    It may also be worthwhile posting the install log from C:\Windows\SysWOW64\Macromed\Flash
     
  17. pwillener

    pwillener MajorGeek

    Aside from _nullptr's request, can you also try if Flash Player works on the 64-bit version of Firefox: Waterfox ?
     
  18. supermom

    supermom Private E-2

    HI
    On the adobe site I see a full page and a picture of a survey and it says
    You have version 11,2,202,233 installed
    Here is the log requested
    =O====== M/11.2.202.233 2012-05-02+21-08-43.630 ========
    0000 [W] 00001113 C:\Windows\SysWOW64\Macromed\Flash\\* 3
    0001 00000010 "C:\Users\Corrie\AppData\Local\Temp\{5350C2E8-7E96-49C2-9EB7-6A3C4D4C53DD}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0011 [W] 00001036 Software\Opera Software/Plugin Path 2
    0012 [W] 00001036 Software\Opera Software/Plugin Path 2
    0013 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll
    0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.exe
    0015 00000017 C:\Windows\SysWOW64\Macromed\Flash
    0016 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0017 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    0018 [W] 00001102
    0019 [W] 00001106
    =X====== M/11.2.202.233 2012-05-02+21-08-47.121 ========
     
  19. supermom

    supermom Private E-2

    I just installed Waterfox and it says shockwave is enabled but I still can not see any videos or most games.
    Thank you so much for helping I really super appreciate it!
     
  20. _nullptr

    _nullptr Major Geeky Geek Geek

    The install logs all look fine and the adobe site is correctly detecting the presence of flash, so I guess that possibly some security software is blocking flash.
    Are you able to view the video at http://forums.majorgeeks.com/showpost.php?p=1735202&postcount=941 (lol, I don't expect you'll want to watch it all if you can)
     

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