please help with BSOD / device error

Discussion in 'Hardware' started by cyberwil, Aug 15, 2006.

  1. cyberwil

    cyberwil Private First Class

    hi guys

    for some reason, everytime i close a browser especially when i click the x on the top right corner i get a BSOD and the computer reboots. the error code i recieve is:

    Error signature BCCode 1000000a BCP1: OOOOOO14 BCP2: 0000002
    BCP3 : 00000000 BCP4 : 80504F15 OSVer5_1_2600 sp : 2_0 Product 768_1

    i have even gone to the extent of reinstalling windows but i still get the problem please help.

    system information:

    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 2
    Internet Explorer 6.0.2900.2180
    Computer Name WINDOWS
    User Name microsoft
    Logon Domain WINDOWS

    Motherboard:
    CPU Type Intel Celeron 4A, 2800 MHz (7 x 400)
    Motherboard Name Hewlett-Packard 089C
    Motherboard Chipset ATI Radeon 9100 IGP
    System Memory 448 MB
    BIOS Type Phoenix (07/24/04)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter ATI MOBILITY RADEON 9000/9100 IGP (64 MB)
    Video Adapter ATI MOBILITY RADEON 9000/9100 IGP (64 MB)
    3D Accelerator ATI RS300M
    Monitor Plug and Play Monitor

    Multimedia:
    Audio Adapter ATI SB300C - AC'97 Audio Controller

    Storage:
    Disk Drive FUJITSU MHT2060AT PL (60 GB, 4200 RPM, Ultra-ATA/100)
    Optical Drive HL-DT-ST DVD-RW GWA-4080N

    Partitions:
    C: (NTFS) 57223 MB (48300 MB free)

    Input:
    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse PS/2 Compatible Mouse



    Your help will be greatly appreciated
     
    cyberwil, Aug 15, 2006
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I addressed this in your same post in the software section ...please do not double or triple post as all that does is confuse people.:)
     
    TimW, Aug 15, 2006
    #2
  3. cyberwil

    cyberwil Private First Class

    i'm surprised no one else is complaining. does your statement reflect any of the forums terms and conditions ? if you really want to know why i chose to post in the hardware forums ... I HAVE DIAGNOSED THE PROBLEM AS A HARDWARE ISSUE.:rolleyes: :rolleyes: I don't see any valid reason why anyone should be "confused" by this. i only post for tangible help not unecessary criticism
     
    cyberwil, Aug 16, 2006
    #3
  4. cyberwil

    cyberwil Private First Class

    back to the issue...i have downloaded all windows updates including driver updates. the only driver in device manager that has a yellow exclamation mark is "serial". i have no idea what the device is for or associated with. would it be responsible for BSOD when i close a web browser? please advise.
     
    cyberwil, Aug 16, 2006
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    My post was not criticism ....and it doesn't matter at this point whether you've "diagnosed the problem as a hardware issue" ...anyone wishing to provide assistance to you will end up spending their time trying to find the your post in the software section so that they can see what has already been suggested.
     
    TimW, Aug 16, 2006
    #5

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