Please i need help i have a problem with malare i belive!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Bob_stefanio, Feb 13, 2007.

  1. Bob_stefanio

    Bob_stefanio Private E-2

    I have an email account with hotmail and yahoo as well as a bebo account an msn messenger account and camfrog all have had there password stolen is started with msn and the pass was changed so i changed the password and a day later it was changed again at this stage who ever is doing this is sending abusive messages to my friends and now all my acoounts with passwords are gone on all the above sites i have no idea how this is happening but i can no longer get into them with any of the recovery questions or the password reset all the passwords were diffrent. Is this some sort of spyware or key logger. Im going to format my computer and just whipe everything so that they cant do it again will i have to change my IP address to prevent them finding me agian
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    To rule out malware and the possability of a keylogger that could be getting your passwords please follow the below,

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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