Please No Sound for 6 months

Hello, Im new to this forum and i was hoping if u guys could help me. I have had no sound for 6 months. I have tried searching for answers but came up short because i did not understand what to do and i did not have the same operating system. I have a Windows Xp operating system. Im guessing the problem is because of something called "audio device on High Definition Audio Bus" it has a yellow exclamation point beside it and it is in the other devices folder. I have checked everything from Control Panel Sounds and Other devices to services.msc and have came up with nothing or short because i could not understand what to do. Please help me!!!!! :cry

 

I have tried a shit load of stuff please help me end my agony! (((

 

In order to be able to help you we would need to know the make and model# of your computer.

 

if your asking what brand is it it does not have one. I picked the parts and i made a professional Assemble it and no doubt it was all complete before because ive had this computer for 3 years

 

and also what happened was the sound went away right after i removed a virus

 

Greetings, NoSoundPleaseHelpMe, and welcome to MajorGeeks...

We need some more info from you: what Windows XP Service Pack # are you using?

Also, please download and run EVEREST, a free system information tool.

When the scan completes select 'Report', 'Quick Report', 'Plain Text'. Select 'File', 'Save As...', name the report, and save to an easily found location such as your Desktop.

Then attach that file to your next post per these instructions: HOW TO: Attach Items To Your Post.

 

Just realized that the 'HOW TO' has been altered somewhat - if you wish, you can view this tutorial that explains the necessary steps.

 

The SP im using is 2 i updated it a while back and thats i think how the sound got lost but just to be sure and get your advice on how i can restore it heres the report.

 

Thanks for the new how to but i figured it out without watching it

 

Oh wait it is service pack 3 ahha my bad

 

Yep - attachments are pretty much common sense.

Are you attempting to use onboard audio or is there a PCI sound card installed? If there is a discrete card do you happen to know the brand name and model?

Also, not quite understanding why the EVEREST report is showing 16 MP4ConverterAudio Devices - can you shed any light on this?

 

the mp4 converter was a program i installed the other day trying to convert some vids into Avi but i dont know why there are multiple names or why its even there.Im not sure what you mean by on board or PCI sound card im not that much interested in the parts of my computer. but ill just answer that as how i interpret the question. Do you mean like if the soundcard is externaly plugged into the computer or inside with the rest of the parts? if thats the question then i plan to use a sound card that is inside integrated with the rest of the parts inside.If the way i interpreted it was wrong please explain the question "on board or PCI sound card" What do you mean by on board and PCI soundcard. Sorry if i dont know this stuff i'm not a wiz at computer technology. and no i dont know a discrete card im sorry.

 

No need to apologize.

'Onboard audio' would use plugs attached to your motherboard, whereas a 'PCI sound card' is a separate circuit board plugged into a PCI slot. Look at the attached photo and try to compare it to your machine.
.

 

I plan to use the onboard jacks

 

Ok, try this:

Download and unzip this file (located at the ASRock site). Run whatever 'Setup' the package might contain, reboot and see if your symptoms change.

 

Thank you for your help but i just decided to just bring it to a shop and finaly get it fixed instead of playing around with. Thanks for all the info and hope you respond to my future problems you were a big help Merry Christmas!

 

But lets try to fix it. it could save me alot of money and avoid the hassle of lugging around my cpu in the mall.Here is the new report i have made using everest after the setup of UAA thingy and also i checked in Device Manager it seems that the other files category is gone along with the Audio Device on HIgh Definition Audio Bus. There seems to be a couple of more options now in the sound,video and game controllers.

 

Good morning...

More than likely the UAA patch did the trick - here's a link to the file if you need one.

Glad you got things sorted, and thanks for the feedback!

 

Hello there again. My sound still does not work even after the UAA Patch. and also i tried using the kb88811 thingy it sends me an error and basically says i have a much recent version so it did not do anything. help me please! :cry

 

Hi my friend , Merry Christmas

You have to try this method , you can download this

http://majorgeeks.com/Driver_Sweeper_d6171.html

running it in Normal Mode
when the process is finished you must reboot your machine
running it in Safe Mode
when the process is finished you must reboot your machine

now the leftovers of the driver is gone and you are able to try a clean installation :wave

 

Thanks but that is kinda sketchy.. anything else?